Customer Service Closing Shifts
Resume:
Louie Santaella
**** ** **** ** ***** Ana, Ca. **705
************@*****.***
Objective: To obtain a bartender position offering excellent customer service, utilizing my skills of leadership, multitasking, time management, and organization. Education
• California State University of Fullerton (2007-2008) Business Management
Courses: College Algebra
Psychology 101
• Santiago Canyon College (2011-Present)
Business Management
Courses: Anthropology
College Algebra
Communications: Public Speaking
Economics 121: Microeconomics
Philosophy 106: Introduction to Philosophy
Business 105: Legal Environment of Administrative Law Accounting 101: Financial
Nutrition 116
• Foothill High School (Diploma: 2003-2007)
Courses: Advanced Theater Arts
Lacrosse
Research and Technology, Computer
Spanish 1, 2, & 3
Experience
Bartender
• Eureka, Aliso Viejo, California
March 2023- Current
Opening & Closing shifts
Craft Cocktails & Craft Beer program
Whiskey Bar Program
Fine Dining & Family Restaurant
Money Handling
Knowledge with Keg Changing & Restocking wines, beer kegs and Spirits Remote Associate (Dispatcher/Managerial Work)
Amazon, Remote in California, Phoenix, AZ
December 2021-November 2022
Overseeing Amazon Yards at multiple locations in different states Verifying and Double Checking Appointments for the Tractors/Trailers Software used; Microsoft Outlook, Chime, Slack & Amazon software sites
• Bartender
• Five Crowns, Corona Del Mar, California
May 2021 - December 2021
• Opening, Closing Shifts
• Craft Cocktail Program
• Fine Dining Experience
• Extensive Wine and Spirits programs
• Money Handling
• Private Events
• Bartender, Trainer
Water Grill South Coast Plaza, Costa Mesa, California September 2016- September 2020
• Opening, Closing Shifts
• Craft Cocktail Program
• Fine Dining Experience
• Seafood menu knowledge
• Trainer shifts
• Extensive Wine and Spirits programs
• Money Handling
• Private Events
• Bartender
Disneyland, (California Adventure: Lamplight Lounge) Anaheim, California July 2018- January 2019
• Day & Night shifts
• Service well and countertop service
• Money Handling
• Holiday Events
• Food Service
• Bartender
Oggi’s Pizza & Brewing Co.
June 2016- August 2016
• Closing Shifts
• Sports and Customer Service
• Money Handling
• Full Service, bar and food
• Bartender
Macaroni Grill, Tustin, California
October 2015- December 2016
• Opening, Closing shifts
• Money handling
• Well Service for main dining room
• Craft cocktails, wine and spirits
• Patio and cocktail table service
• Bar back and closing duties
• Food Expediter
• Liquor inventory
• Server shifts
• Take Out Orders
• Bartender
Pineapple Hill Grill, Tustin, California
March 2015- April 2016
• Full bar and food service
• Money handling
• Closing shifts and duties
• Food handling
• Experience with beers, wines, and spirits
• Bartender, Server, Trainer
Red Robin, Tustin, California
January 2010 - April 2015
• Money handling, full bar service
• Multi-tasking
• Take out orders and customer service: responsible for phone
• Open and losing shifts
• Experience trainer with servers and bartenders
• Running side work
• Bussing experience
• Side work and table clean up
• Recreational Leader
Tustin Family and Youth Center, Tustin, California June 2006 -October 2015
• Tutoring students from Elementary to High School levels
• Work city events and functions: Tustin chili cook-off, Tustin Tiller days, Concerts in the Park, Movies in the Park, and Tustin Tree lighting
• Loading and dropping off donations to families and corporations
• Experience working with children, teenagers, and families
• Summer sports camps
• Advertisements, arts and crafts
References
• Robert Leon, Lead Bartender (Nobu Restaurants) 7 years
• Andrew Paniagua, Beverage Director (Water Grill/Kings Fish House Restaurants) 7 years
• Tina Lam, Beverage Director (A Restaurants) 7 years
Contact this candidate