Data Entry Customer Service

VANESSA MAY C. LOBO

*** * ******* ***** *** **

Sunnyvale CA 94089

Mobile # 408-***-****

Email : **************@*****.***

OBJECTIVE:

The true nature of customer service is not measured by how much you earned nor gained, but the rewarding feeling and joy to see the happiness and satisfaction you bring to people by always giving them your best in providing top notch quality service and compassion that they deserve. QUALIFICATIONS:

- In depth knowledge of providing quality customer service and building rapport with clients

- computer literate/internet savvy (data entry and research)

- more than 5 years in call center job handling customer queries, setting up appointments generating sales, managing CRM and customer complaints

- proficient in working within the scope of professional practice guidelines WORK EXPERIENCE:

STEVENS CREEK CHEVROLET

3640 Stevens Creek Blvd, San Jose CA 95117

June 2016- November 2020

Business Development Manager

Main task is prospecting new leads and setting appointments to bring more business to the company by answering clients inquiries in person, phone, email, chat and text. Building good relationship and rapport w customers. Maintaining and updating client records using the CRM database to do follow ups to help generate more sales.

Odesk.com (Upfront now)

July 2009- April 2015 Philippines

Freelance data entry virtual assistant

By obtaining projects from clients then help them build and maintain their business portfolio online and get more traffic to their websites by performing some marketing blogs, forums and data entry research to improve their rank in search engines.

IQOR PHILIPPINES

MAY 2008- March 2009

Collection specialist

Main task is to do outbound calls to collect unpaid and overdue payments for GE. Offering clients different pay plans that can help them settle their debts. SUTHERLAND GLOBAL SERVICES PHILIPPINES

April 2007 – February 2008

Subject matter expert Intuit Turbo Tax

Main role is to take escalation calls and deal with customer complaints and provide technical support in filing their taxes using the software. Data entry by documenting each call. EDUCATION:

Holy Angel University

Angeles City, Philippines

BS Management – undergraduate

REFERENCES:

Anna Astvatsaturian

Former BDC manager/Stevens Creek Chevrolet

Mobile # 559-***-****

Ramon Martinez

Internet Manager/Stevens Creek Chevrolet

Mobile # 408-***-****

Contact this candidate