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Customer Service Business Development

Location:
Windsor, CT
Posted:
July 18, 2023

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Resume:

Shikha Nagpal

No Sponsorship required

Tel: 732-***-**** Email: adyc6s@r.postjobfree.com

https://www.linkedin.com/in/shikhanagpal

WORK EXPERIENCE

FP&A Analyst Citizens Financial Group (August 2022 -present) Responsibilities

• Conducting financial analysis, providing analytical support, and updating financial reports and models to support business planning

• Consolidating reports from the line of businesses and presenting comprehensive financial reports to senior management and stakeholders, including variance analysis, Key performance indicators (KPIs), and trends

• Helping build the financial story with key business insights for monthly business and performance reviews

• Create monthly, quarterly, and annual financial performance reports that compare results not limited to budget and forecast; a key deliverable is an insightful variance commentary highlighting variance differences at the driver level and delineating variance by pricing, volume, or mix.

• Collaborate with department heads and line of business owners to analyze and track product performance, identify improvement areas, and provide recommendations or cost optimizations and revenue enhancers.

• Tracking and reporting for each business's key performance metrics provide insights into broader financial trends and help identify performance gaps and strategies to close them.

• Partnered with other teams for process improvement, including management/organization of metrics data and creating standards by remapping accounts and ad-hoc reports.

• Performing financial analysis to support acquisition activity in the banking space Treasury Analyst NetScout (March 2022 -August 2022) Responsibilities

• Managed the company’s global treasury operations (building, Monitoring, and managing), the efficient utilization of cash, bank accounts

• Assisted in the execution of a Global Treasury Platform

• Coordinated, monitored, and released worldwide wire payments and inter-company settlement payments

• Managed Oracle-Bank cash reconciliation processes, coordinating with AP, AR, and Payroll and monthly reconciliations of bank accounts

• Maintained bank account database and worked within multiple worldwide online banking platforms

• Updated cash flow projections and monitored cash levels for adequate liquidity for working capital needs and invest excess cash Engineering Operations Analyst Qualcomm (July 2021- March 2022) Responsibilities

• Served as a focal point between Corporate Finance and QCT Engineering Team

• Assisted in forecasting and approval programs across Project Managers, Engineering leads, VPs, and Finance teams to align project needs and requirements with forecast cycles and approvals

• Assisted in several analyses designed to drive executive-level decisions making, such as fiscal planning cycles of ($250M-$300M+) total controllable operating expense spend

• Managed SharePoint system setup and access and documented Operations workflows and processes

• Assisted in creating and implementing a headcount cost calculator to determine hiring costs globally for any job title and region Finance Analyst Oriental Bank of Commerce (March 2019- January 2020) Responsibilities

• Analyzed credit data and financial statements and prepared reports to determine the degree of risk involved in extending credit or lending money

• Compared liquidity, profitability, and credit histories of establishments and evaluating with those of similar establishments in the same industries and geographic locations

• Evaluated customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity

• Generated financial ratios and used computer programs to evaluate customers' financial status

• Assisted in the preparation and analysis of financial statements for the banking organization Account/ Sales Executive Antilog Vacations (September 2016 – March 2019) Responsibilities

• Expanded direct sales and business development functions, including new and renovated property rollouts, key account management, customer relationship development, contract negotiations, and closing contracts

• Built and maintained a robust pipeline through referrals, relationships, and qualifying leads

• High-level client satisfaction: Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts. Influenced a robust, sustainable network of buyers from a 15-state territory, leveraging strong listening, presentation, and closing skills to optimize sales results despite an ever-increasing market of new competing properties

• Traveled to diverse locations in many nations to be part of the meetings and review services standards TECHNICAL SKILLS

LANGUAGES & SOFTWARE: Essbase (Hyperion), Microsoft Excel, Microsoft PowerPoint, SharePoint, Okta, Jira, G-Treasury. CERTIFICATION: Financial Markets from Yale University. EDUCATION

MBA (Finance & Marketing) Punjab Technical University, India Bachelor of Commerce (Accounting) Kurukshetra University, India



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