Christopher Patton

925-***-****

adyc6r@r.postjobfree.com

CAREER OBJECTIVE: To obtain a customer service/sales position with a local growth-oriented firm.

WORK EXPERIENCE:

*/** - */** ***chPoint Solutions

3875 Hopyard Rd, Pleasanton, Ca.

Customer Service Representative

Communicated with customers regarding questions and concerns on multiple channels - via phone, email, chat, and help forums. Provided a high level of customer satisfaction with the goal of creating an exceptional experience. Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensured all issues are properly analyzed, documented, logged, and resolved in a timely manner. Effectively communicated technical information into simplistic terms.

3/21 – 11/21 REL Acoustics

800 Addison St., Berkeley, Ca. 94710

Technical Support Representative

Job responsibilities included handling incoming service calls and emails, while working to resolve customer issues. I also performed operational activities such as: warehousing, assembly, shipping, receiving, and other related administrative and clerical duties.

2/19 - 2/21 Blue Groove Music

1544 B St., Suite 4 Hayward, Ca. 94541

Owner/Chief Executive Officer

Created and represented the company professionally through effective communication, cooperation, and relationships with all business partners. Worked with staff to purchase and display online merchandise. Managed marketing and media buying. Financial oversight and review. Maintained inventory of supplies and materials.

12/16 – 1/19 Sumiko Audio

2431 5th St., Berkeley, Ca. 94710

Technical Support Specialist

I was responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have.

I also performed operational activities such as: warehousing, shipping, receiving, and other related administrative and clerical duties.

5/13 – 11/16 OfficeTeam

2929 Campus Dr., Suite 101 San Mateo, Ca. 94403

Customer Service Representative

Handled high volume of phone calls, responded to email correspondence, and provided online chat support. Worked within Salesforce CRM system and provided exceptional customer service for customers and vendors.

10/08 – 10/12 Comcast

3077 Triad Dr., Livermore, Ca

Advanced Services Technical Support

Job responsibilities includes handling incoming calls, working to resolve customer issues, explaining Comcast products and features with the ability to troubleshoot technical problems with products and services lines; proficient in MS Word and Excel.

12/06 – 8/07 Nolo

950 Parker St., Berkeley, Ca

Regional Manager

I interviewed attorneys via phone to offer advertising programs. I worked closely with Sales Manager to determine best opportunities given existing open advertising slots. All calls were tracked in detail in SalesForce.com database.

11/02 – 09/06 E-Loan, Inc.

6230 Stoneridge Mall Rd., Pleasanton, Ca

Setup and Distribution Supervisor First Mortgage Division

Managed and distributed workload for the mortgage team. I disclosed applications and declines for both HELOC and First Mortgage. Reviewed and audited files to ensure files are all compliant. Pulled and reviewed credit reports. Provided customer service regarding approval terms and conditions. I conducted application verifications for fraud prevention.

EDUCATION: Fall/79 - Fall/81 College Of Alameda, Alameda, CA

Graduated 6/78 Alameda High School, Alameda, CA

TECHNICAL SKILLS: Professional audio/video software knowledge of Avid Audio (Pro Tools, and Sibelius) Logic Pro, Presonus Studio One, Adobe Premiere, Final Cut Pro, and Sony Vegas. Hardware knowledge of both Macintosh and PC based computer platforms. Business software knowledge of Salesforce, Zendesk, Microsoft Office, and Quickbooks.

PERSONAL: Interests include music production and recording. I am a freelance writer for Electronic Musician, MIX and other musical trade periodicals.

REFERENCES: Furnished upon request.

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