Channel Manager Customer Relations

***** ******* ***, ******, ** *****

214-***-**** **************@*****.***

CAROLINA GALEIRAS-MARIN

SKILLS

Cybersecurity professional experienced in Channel sales, strategy and services

(MSP/MSSP/CSP), and customer relations and development. Driven by results-oriented work ethic and a desire for self-development. Versatility using industry-standard tools such as: SFDC, Tableau, Grafana, Outreach and Sharepoint.

EXPERIENCE

SOPHOS Dallas, TX

— MSP Channel Manager - MARCH 2022 - JANUARY 2023

Senior partner advocate and success manager with primary focus on strategic partner management and relationship permanence and development in order to increase partner-sourced deals. A primary concierge for refined procurement of new logos and seamless partner onboarding, post-sales development and escalation management.

TREND MICRO Las Colinas, TX

- MSP Channel Manager - West NOVEMBER 2020 - MARCH 2022 Partner Enablement and Success through ongoing training and Best Practice implementation. Ownership of complete MSP sales cycle and Partnership development, from program conception to landscape development and evolution.

- NDC Renewals Specialist - JUNE 2019 - NOVEMBER 2020 Renewal manager focused on NDC (national distribution centers). Serving as a primary point of contact and concierge for account managers, partners, and distributors to drive customer growth and retention. Upselling and cross-selling to existing customers to maintain environments secure and up-to-date with technological needs.

RENY COMPANY Plano, TX — Sr Cost Analyst - MAY 2014 - OCTOBER 2017 Developing professional relationships with insurance companies on a client level, and rendering facilities and providers; working side-by-side to maximize program savings and grow the incremental revenue. Meeting contractual goals through meticulous documentation and bookkeeping.

References Available Upon Request

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