Customer Service Representative
Resume:
adyc5v@r.postjobfree.com
Sabang, Naic, Cavite
MICHELLE DELA ROSA-DIÑO
SUMMARY
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• A dynamic professional with nearly 8 years of experience in retail management, Customer Relationship management, Client and 1 year and half in BPO Industry.
• Servicing, Project Management, Training, and Business Development
• A hardworking professional versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivates employees to performance excellence and fosters a team environment focused on group success.
• An out-of-the box thinker with the flair of charting out processes related to email standardization and running promotional campaigns.
• Adept in market communication, image and brand building, training, leading, growing, and managing professional associates and client relationships.
• Proven skills in managing teams to work in sync with the corporate parameters and motivating them to achieve business and individual goals.
• An effective communicator with excellent relationship-building and interpersonal skills. Strong analytical, team leadership, problem-solving, and organizational abilities. CONTACT
SKILLS
● Knowledgeable in Computer Basic
Troubleshooting
● Experienced in using Softphones such
as Avaya and Cisco.
● Experienced in using VPN Technologies
and MFA such as Cisco Connect,
Fortinet Client and Cisco Duo.
● Proficient in English Writing and
Speaking
● CRM Technologies: Salesforce, Citrix,
Oracle
● Extensive experience in using Adobe
Photoshop
EXPERIENCE
ACHIEVEMENTS
Technical Support Representative December 28, 2022 – Present Conduent Philippines
• Provide support to customers via phone, email and/or chat leveraging internal resources in a timely manner.
• Provide solutions on the queries regarding their tax filing etc.
• Document all interactions following standard operating procedures. Customer Service Representative October 2022 – December 2022 iQor
• Provide timely and accurate information to incoming customer order status.
• Provide support and comprehensive product / service information to customers.
• Assist customers in purchasing products.
• Build relationships with customers.
Customer Advisor February 15, 2022 – July 5, 2022
Concentrix
Job responsibilities
• Handle customer inquiries, answering any questions and queries over the phone.
• Provide support and comprehensive product / service information to customers.
• Assist customers in flight reservation decisions.
• Build relationships with customers.
• Received Certificate of
Recognition for An Outstanding
Increase In Sales. Feb 2018
• Received Certificate of
Achievement for Reaching The
Sales Target. Jan 2018
• Received Certificate Appreciation
for Being Positive Performer. Sept
2017
• Received. Oct 2015
• Received Certificate of
Completion On Computer & Printer
Troubleshooting. Oct 2015
• Received Certificate of
Completion On Photoshop Course.
June 2014
• Received Certificate of
Recognition For Support Shown In
Mass Demonstration Competition.
Sept 2014
EDUCATION
Bachelor of Science in
Psychology
Graduated 2009
Emilio Aguinaldo College
Bachelor of Science in
Nursing
Under Graduate
St. Jude College
Secondary
Graduated 2002
Dasmariñas National High
School (Main)
CHARACTER
REFERENCE
Beverly Jane Solidad
Supervisor Officer
Ma. Hannah Barroga
Supervisor Officer
Jennifer Gregorio
Supervisor Officer
Store Supervisor March 15, 2021 – May 15, 2021
Puremart
• Overseeing cashiers, shelf stockers, and other employees.
• Maintaining statistical and financial records
• Dealing with customer queries and complaints, thus ensuring high level of customer satisfaction
• Investigating market trends and offering products that would appeal to customers.
• Ensuring smooth and effective functioning of store so as to achieve targets
• Ensuring safety and comfort level of customer
• Complete store administration and ensuring compliance with standard operating procedures.
• Motivating employees to achieve targets.
• Eliminating errors, waste and accidents to minimize the expense.
• Setting budgets by predicting future performance, calculating expenses and accordingly setting targets
• Keeping and maintaining complete inventory
Branch Manager February 13, 2019 – March 15, 2021
Picture! Picture!
• Recruiting, selecting, orienting, supervising and appraising staff
• Maintaining statistical and financial records
• Dealing with customer queries and complaints, thus ensuring high level of customer satisfaction
• Preparing promotional materials and display
• Liaising with corporate office
• Ensuring smooth and effective functioning of store to achieve targets
• Ensuring safety and comfort level of customer
• Complete store administration and ensuring compliance with standard operating procedures
• Eliminating errors, waste, and accidents to minimize the expense.
• Setting budgets by predicting future performance, calculating expenses and accordingly setting targets
• Keeping and maintaining complete inventory
Store Supervisor January 13, 2014 – December 20, 2018 Innovatronix Imaging Center
• Recruiting, selecting, orienting, supervising and appraising staff
• Maintaining statistical and financial records
• Dealing with customer queries and complaints, thus ensuring high level of customer satisfaction
• Preparing promotional materials and display
• Liaising with corporate office
• Ensuring smooth and effective functioning of store to achieve targets
• Ensuring safety and comfort level of customer
• Complete store administration and ensuring compliance with standard operating procedures
• Eliminating errors, waste and accidents to minimize the expense.
• Setting budgets by predicting future performance, calculating expenses, and accordingly setting targets
• Keeping and maintaining complete inventory
Contact this candidate