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Vice President Client Services

Location:
Phoenix, AZ
Posted:
July 17, 2023

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Resume:

Nia Jiles

Phoenix, AZ 713-***-**** adyc4s@r.postjobfree.com

EDUCATION

Louisiana State University, Baton Rouge, LA

Bachelors: in Sociology, Concentration in Criminology May 2023 Relevant Coursework: Data Analysis, Stakeholder Management, Leadership, Risk Management, Performance Research, Diversity and Inclusion, Ethnic Relations, Cross-Functional Communication WORK EXPERIENCE

Greaux Education Baton Rouge, LA

Community Support Project Lead March 2023– July 2023

● Provided support to over 100 local low-income students and parents ages k-12 with educational and summer programs.

● Drafted grant letters to both private and public agencies, which resulted in 2 grants that aided in the overall program expansion and increased educational resources.

● Developed and implemented a comprehensive onboarding program for new hires, resulting in a 40% decrease in ramp-up time and a 25% increase in productivity within the first two weeks. Parole Project Baton Rouge, LA

Client Services Intern Sept. 2022– Feb. 2023

● Led the transition of 40 inmates who had been incarcerated for 20+ years to help them reintegrate into society.

● Facilitated 6 interviews with incarcerated inmates throughout Louisiana’s state prisons for outreach in granting clemency or parole.

● Worked directly with clients to maximize the benefits of the program. Conducted classes that aided in the success of the clients return to society, such as client social skills, fundamental employment skills, technology skills, and financial skills.

Law Offices of Tacoma Tacoma, WA

Legal Intern May 2022– Aug. 2022

● Provided assistance for 4 attorneys in the practice of family law, civil litigation, and employment law.

● Assisted attorneys in trial preparation by drafting pleadings, motions, subpoenas, and witness lists.

● Coordinated support for an average of 8 cases a week, ensuring the documentation, timeline, and billable hours processes are properly followed.

● Managed attorney interviews and consultations with clients, experts, and witnesses for a variety of cases.

LEADERSHIP

Social Workers Advocating for Equality December 2022– May 2023 Vice President

● Orchestrated over 20 workshops and panel discussions to expand awareness of various inequalities and social justice issues.

● Collaborated with a team of students in the organization to analyze social inequalities as research projects.

● Conducted weekly meetings to discuss relevant advocacy work, which consisted of awareness campaigns, community outreach, and engaging with elected officials. Habitat For Humanity October 2021– May 2023

Secretary

● Scheduled meetings, reminders, and the overall agenda of the club with various stakeholders in the organization.

● Organized and participated in 23 volunteer events that resulted in the accumulation of 70 hours of community service throughout the year.

ADDITIONAL

Skills: Microsoft Office (Excel, Powerpoint), Adobe PDF Editor, Gusto, QuickBooks, Workday, Slack



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