Customer Service Set Up
Resume:
McRae-Poskie *
Dawn McRae-Poskie
**** ***** **** ******, ** 55724
***************@*****.***
CAREER OBJECTIVE
To secure a responsible career opportunity to fully utilize my interpersonal skills and engage with the greater community, while also contributing to the success of the company and/or program.
HIGHLIGHTS OF QUALIFICATIONS
*Associates of Arts: Developmental Services Worker
*Well-versed in customer service, patient care, and interpersonal communication. EMPLOYMENT HISTORY
MSOCS/CBS State of Minnesota – Virginia, MN August 2000 – Present Human Services Technician
• Providing job coaching for individuals in a vocational and community setting.
• Encouraging community integration and development among individuals.
• Working with individuals in their group home setting.
• Assisting with daily activities of living (i.e. transferring, walking, toileting, meal preparation, eating, shopping).
• Administering daily medications and treatments.
• Documenting, charting, and monitoring daily changes for every individual.
• Filing paperwork as needed for doctor’s appointments, hospital stays, and any other healthcare related visits.
USPS Cotton Post Office – Cotton, MN September 1999 – January 2001 Post-Master Relief
• Assumed the role and responsibilities of the head post-master when they were gone.
• Performed customer service duties such as answering phones calls, mailing packages/letters, selling stamps, setting up P.O. boxes, and addressing other customer’s questions or concerns.
• Sorted and prepared the mail for the P.O. boxes and mail carriers to go out in the morning and at the end of the day.
• Assisted with accounting duties by counting till money each shift, keeping track of inventory, and completing ledgers.
McRae-Poskie 2
• Cleaned the office and lobby area of the post office. St. Louis County School District – Cotton, MN September 1999 – May 2000 Early Childhood/Family Assistant
• Worked alongside the teacher to set up the classroom and prep for daily learning activities.
• Interacted with students during activities such as reading, writing, exercising, dancing, singing, coloring, etc.
• Assisted students with snack time and toileting duties throughout the day.
• Created photocopied packets of activities for parent’s information and at-home learning.
• Cleaned the classroom and disinfected all areas at the end of each class. ASSOCIATIONS AND COMMUNITY SERVICE
Iron Range Meals on a Mission – Chisholm, MN March 2021- June 2021 Community Volunteer
• Cooked and delivered meals to an elderly community member.
• Helped with household chores and laundry during visits. Special Olympics Volunteer – Cloquet, MN May 2017 – May 2019 Track & Field Volunteer
• Assisted with the annual regional track and field meet.
• Organized and ran individual track races/field events.
• Aided with the pre-meet set up and the clean-up process. Old School Lives – Cotton, MN September 2015 – August 2016 Community Volunteer
• Helped direct/run the concession stands at high school basketball games and other community events.
• Organized and set up events at the annual “Cotton Days” festival. EDUCATION
Confederation College Thunder Bay – Ontario, Canada September 1985 – May 1987 Associate of Arts: Developmental Services Worker
• Maintained a 3.6/4.00 GPA.
• Achieved Dean’s List honors.
Beaver Brae Secondary School, Kenora – Ontario, Canada June 1985
• Received high school diploma.
McRae-Poskie 3
SPECIALIZED TRAINING
Completion of Ease Training November 2020
• Certification through the state of Minnesota.
CPR/AED/First Aid Certificate February 2019
• Certification through the American Heart Association.
• Recertification to occur this upcoming year.
Completion of Person-Centered Training September 2005
• Certification through the state of Minnesota.
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