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Customer Service Crew Member

Location:
Winder, GA, 30680
Salary:
85000
Posted:
July 17, 2023

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Resume:

JJ Julio Jaramillo

Canton, GA 301**-***-*** **** adyc2e@r.postjobfree.com

PROFESSIONAL

SUMMARY

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional bringing 10 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about DOT regulations and standards.

SKILLS Determining Metrics

Fleet Dispatching

Critical Thinking

Document Generation

Transportation and Logistics

Coordination

Workload Delegation

Warehouse and Transportation

Operations

Customer Service

Trucking Dispatching

Inventory Management

Procedures

Transportation Planning

Freight Transportation

WORK HISTORY LOGISTICS COORDINATOR 09/2017 to 05/2023 LC Food Marietta, GA

Processed and entered customer orders into database and provided proactive customer service for accounts.

Monitored and reported on transportation costs and properly filed shipping documents.

Produced weekly status reports detailing logistic operations and problems. Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations. Tracked orders and notified customers of status or potential delays. LOGISTICS CREW SUPERVISOR 04/2015 to 09/2017

Old Castle Precast Stone Mountain, GA

Resolved issues quickly to maintain productivity goals. Identified team weak points and implemented corrective actions to resolve concerns.

Settled crew member disputes by addressing problems quickly and providing successful mediation.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Trained employees in time management and proper ways to complete job duties.

Pitched in to help with various job tasks, fill in for sick employees and complete projects.

EDUCATION Bachelor of Science Business Management 09/1994 Montclair State University, Montclair, NJ

Associate of Applied Science Airframe & Powerplant License 06/1994 Teterboro School of Aeronautics, Teterboro, NJ

LANGUAGES Spanish

Native or Bilingual



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