Customer Service Call Center

Tina Pichon

Customer Service

Profile

Experienced and skillful Inbound Customer Service Agent providing high-quality service to callers, working addresses, and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Employment History

Professional Fundraiser Telesales Representative at SD& A Teleservices, Los Angeles

April 2016 — May 2023

• Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

• Influenced customers to buy or retain products or services by following a prepared script to give product reference information.

• Documented transactions by completing forms and record logs.

• Maintained database by entering, verifying, and backing up data.

• Maintained operations by following policies and procedures; reporting needed changes.

• Maintained quality service by following organization standards.

• Contributed to team effort by accomplishing related results as needed.

Call Center Representative at Access Paratransit, Los Angeles July 2011 — April 2016

• Handled 70+ customer calls per day and resolved customer queries with a 99% satisfaction rate

• Greeted customers in a friendly and professional manner, resulting in a 99% increase in customer loyalty

• Analyzed customer feedback and identified areas for improvement

• Utilized active listening skills to identify customer needs and offered appropriate solutions

• Adhered to customer service standards and corporate policies to ensure customer satisfaction

• Trained and mentored new call center representatives on customer service policies, procedures, and best practices Details

527 W Regent Street

Inglewood, 90301

United States

424-***-****

***************@*****.***

Skills

Multitasking Skills

Excellent Customer Service

Skills

Motivated Attitude

Advanced Communication

Skills

Creative Problem Solving

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