Maintenance Technician Customer Service
Resume:
PROFILE SUMMARY
Experienced and Certified CompTIA Network+ specialist with extensive experience in designing, installing, and maintaining computer networks. Skilled in various networking technologies and protocols, including routing, and switching. Strong understanding of network security measures and experience with firewall configuration and implementation. Proven track record of successful network troubleshooting and resolution of technical issues. Committed to delivering reliable and efficient network solutions to meet the needs of clients and businesses. Adept at problem-solving and delivering effective solutions to meet business requirements. Committed to ensuring high availability and optimal performance of network systems. Dedicated to quality and excellence. CORE COMPETENCIES
● CompTIA Security+ Certified
● CompTIA Network+ Certified
● CompTIA A+ Certified
● Excellent troubleshooting
● Network design
● Technical Skills
● Commercial/industrial electrician
● Mechanically inclined
● Cat 5E and Cat 6 cabling plenum
and non-plenum
● Certified Level 1 Thermographer
● High Voltage
● Low Voltage
● Blueprint Reading
● Network Repair
● Network implementation
● Routing and switching
PROFESSIONAL SKILLS
● Knowledge of network monitoring and management tools.
● Knowledgeable and qualified professional skilled at installing, configuring, and supporting communication networks.
● Adept at monitoring network performance, completing backups, and improving quality and efficiency of network infrastructure.
● Skilled in providing effective leadership in fast-paced, deadline-driven environments.
● Persistent and analytical mindset with solid controllership focus and attention to all details.
● Well-versed in analyzing technical and client requirements, identifying, and resolving complex technical issues, delivering first rate client services, and coordinating team efforts to attain organizational goals.
● Able to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
● Proficient in determining system requirements and resolving technical issues quickly.
● Effective at building positive rapport and working collaboratively with key stakeholders, clients, management, and other professionals.
PROFESSIONAL EXPERIENCE
Electrical Maintenance Technician Oct 2014 - Present Yates Services, LLC - Smyrna, TN
● Work on cabling and troubleshooting network issues and escalate if the issues aren't cabling issues.
● Install the cables from patch panels to switches and work on terminations.
● Install troubleshoot and repair electrical, data and telephone throughout the plant as required.
● Set up and test equipment to ensure that it functions properly.
● Repair issues that occurred to maintain the level of excellence demanded.
● Perform daily inspections to insure proper operation and safety.
● Diagnose equipment malfunctions and complete repairs to restore equipment and maintain uptime.
● Perform preventative and corrective maintenance to achieve 100% system operability and availability during initial equipment installation.
PQA Label Check Jan 2014 - Oct 2014
Yates Services, LLC - Smyrna, TN
● Verify labels are correct and in correct position and undamaged
● Responsible for operating labeling equipment at normal speeds which can be fast-paced.
● Assisted label control in processing labels and made sure all labels were accurate.
● Used Communication, team work and individual work, ability to work in a fast paced environment, reliability, customer service with everyone including internally and externally with the company. Maintenance Technician Apr 2008 - Jul 2012
Conseco Group - Nashville, TN
● Performed work involving the skills of two or more maintenance or craft occupations to keep machines mechanical equipment or the structure of an establishment in repair.
● Worked on insulating, carpentry, repairing electrical and mechanical equipment.
● Installed aligning and balancing new equipment; and repaired buildings, floors, or stairs.
● Troubleshooting electrical and mechanical defects for residential, commercial, and industrial sites.
● Completed all repairs and maintenance work to company standards. Electrician Mar 1995 - Apr 2008
Bass Electric - Nashville, TN
● Installed, maintained, troubleshoot and repaired electrical wiring, equipment, and fixtures.
● Ensured that work is in accordance with relevant codes.
● Installed, maintained, troubleshoot and repaired low voltage systems including fire alarm, data and communications.
● Worked on cabling and troubleshooting network issues.
● Built, upgraded and troubleshoot computer issues for family and friends.
● Installed switches for the technical teams to make connections.
● Installed ups's and replaced the batteries when needed.
● Installed patch panels and terminated the cables, installed cables from patch panel to switches.
● Served as the electrical foreman on many projects with up to 10 people under my supervision.
● Trained new people who started out as helpers and went on to become electricians. OTHER PROFESSIONAL EXPERIENCE
● Electrician Helper Mar 1993 - Mar 1995
Simmons Electric - Nashville, TN
EDUCATION & PROFESSIONAL DEVELOPMENT
● Western Governors University Currently Enrolled
BSc in Cybersecurity
● WGU Academy - Salt Lake City, UT Aug 2022 - Nov 2022 Certification in Computer Networking
● High school diploma or GED Nov 1984 - Dec 1984
Atterbury Job Corps Center - Edinburgh, IN
CERTIFICATIONS AND LICENSES
● CompTIA Security+ CE May 2023 - May 2026
● CompTIA A+ CE Apr 2023 - May 2026
CompTIA Professional Series
CompTIA A+ CE
● CompTIA Network+ CE Dec 2022 - May 2026
CompTIA Professional Series
CompTIA Network+ CE
● Udemy CompTIA Network+ (N10-008): Full Course & Practice Exam
● Certified Level 1 Thermographer
LINKS
● Stevie Anderson CompTIA Certifications
● Udemy Certificate Stevie Anderson
ASSESSMENTS
Basic Maintenance and Repair (Expert) Oct 2020
● Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Mechanical Knowledge (Highly Proficient) Oct 2020
● Understanding and applying mechanical concepts and processes
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