Customer Service Administrative Assistant

Warren Thomas “Tom” Newsom

*** ******* **, ********, ** 28054

704-***-**** *******@********.**.***

Objective: To secure a job where I can best use my experience, versatility,and ability to learn for the benefit of my employer and clients.

Education:

Gaston College (Dallas, NC). Attended 1984-1985 in Computer Science program. No degree.

South Point High School (Belmont, NC). Graduated 1977.

Career Readiness Certificate Number: 49Z06NK1SBGQ http://www.act.org/certificate/verify.html

Employment:

Gaston County DHHS Gastonia, NC

Economic Caseworker II Sept 2019-May 2023

Processed Medicaid applications for approval or denial. Collected required documentation from applicants. Entered data into state system. Conducted in-person interviews with applicants when needed.

Engineered Systems, Inc. Lowell, NC / Duncan, SC

Office Manager Mar. 2017-Mar. 2019

Perform general duties in maintaining the smooth operation of a service office that inspects and repairs industrial overhead cranes. Duties include creating job tickets; invoicing completed jobs; ordering parts for jobs; scheduling deliveries of parts; obtaining RMA’s for defective parts; archiving documents for completed jobs; creating and maintaining Excel spreadsheets for customers, jobs, and vendors; ordering general office supplies.

The Cookson Company Gastonia, NC

Traffic Administrative Assistant Jul. 2012-Feb. 2017

Assist in the scheduling and delivery logistics of steel rolling doors. Work with LTL and flatbed carriers to negotiate rates. Route and schedule outbound freight. Create and maintain various reports and datafor traffic and production scheduling. Work with customers to resolve scheduling conflicts and freight issues. Create shipping and export documents. Assisted with processing of orders. Other duties as needed.

Hays Fluid Controls Dallas, NC

Shipping/Rec. Clerk; Customer Service-Quote Specialist; Engineering/Data Entry May 1995-Apr. 2009

During my time with Hays Fluid Controls, I worked in several departments starting with Shipping and Receiving where I performed all duties associated with running and maintaining a stocking warehouse. I spent two years in Customer Service as a Quote Specialist, working with HVAC customers to design parts packages to meet project specifications based on technical drawings and other sources. Finally, I worked in Engineering, creating parts lists and assigning part numbers based on product specifications.

Scott Mills Gastonia, NC

Shipping/Receiving Clerk Jan. 1981-Apr. 1995

Skills:

I am proficient in UPS WorldShip;Microsoft Word, Excel, and Outlook; Adobe Photoshop CS6;Oracle database; AS400; and Sage 100. I have built several home computer systems from component parts, and also maintain a home network. I have superior communication and vocabulary skills and am self-motivated.

References:

Cheryl Crisp, co-worker, The Cookson Company. 704-***-****

Star Fewell, Supervisor Economic Services, Gaston County, 980-***-****

Rachel Whitaker, HR Director, formerly of the Cookson Company. 704-***-****

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