DYAN KRIS D. VELASCO

HOME ADDRESS:

Makati City

Contact Nos. 099********

WORK HISTORY:

Daycare teacher – since 2018 up to present

Tutor

FREELANCING EXPERIENCE:

December 10, 2021 – Feb. 15, 2023

Virtual Assistant Health Insurance (Bruntwork)

Checking of Benefits Verification

Calling the designated insurance to do follow up.

Sending emails

Calendar management

December 02, 2019 – December 05,2021

Collection Specialist/ARC (PLAB Production)

Providing payment extension if necessary

Email Management

Calendar Management for meeting of the boss

Doing outbound calls

Putting all the necessary details on Excel

Utilizing Quickbooks

BPO Experience

July 2022 – Dec. 7, 2022 Global Service Desk Paypal

Identify and diagnose issues and problems.

Categorize and record reported queries and provide solutions.

Support problem identification.

Advise users on appropriate course of action.

Monitor issues from start to resolution.

Escalate, if needed, unresolved problems to a higher level of support.

•March 1,2021- March 15, 2022 Global Service Desk Paypal

Identify and diagnose issues and problems.

Categorize and record reported queries and provide solutions.

Support problem identification.

Advise users on appropriate course of action.

Monitor issues from start to resolution.

Escalate, if needed, unresolved problems to a higher level of support.

Dec. 2019 – Dec 30, 2020

LOCTEK Outbound Sales Representative

Attend networking events, community events and hearings to generate leads.

Contact prospective customers by both telephone and email.

Market Research to develop warm leads.

Vet lead list for warm and cold leads.

Identify prospects that fit the target demographic.

main responsibility is to sell the company’s products and services to potential customers.

Doing business with the client from the purchase of the order until the delivery of the item (end to end transaction)

Online Teaching

December 2018- December 2020

Online Teacher ACADSOC

The Results Companies (ARC/ CSR Health Insurance Wellcare/ July 2017- November 2019

ensure that patients and insurance companies are properly billed for all services and that payments are received and processed in a timely manner.

Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts or governmental agency rates on individual accounts.

Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account’s ability to pay after initial rejection from payer.

Coordinate duplicate billings, coordination of benefits, medical records or clinical documents as needed to expedite payment of insurance claims.

Identify trends in payer non-compliance and inform management if not able to resolve with payer.

Negotiate within specified guidelines with payers.

Ensure secondary carrier is appropriately billed or self-pay portion is pursued.

July 2017- November 2019

May 2016 – June 2017

Barclaycard Card UK Financial Account CSR

Collecting payment from the customer

Assisting the customer in setting up payment extension

Answering billing inquiries and billing explanation

November 2015 – May 2016

Macys Collection /ARC

Collecting payment from the customer

Assisting the customer in setting up payment extension

Answering billing inquiries and billing explanation

Assisting the customer in their orders

April 2011- November 2015

Teletech Lipa CSR for 6 months (Billing inquiries/sales IB and collection)

Promoted as TIER 2/ ARC

Collections and assisting customer with delinquent account.

Reaching the customer with different channels like email, chat and phone support

Promoted as SME (Subject Matter Expertise)

Assisting onboarding agents

Answering escalated or supervisor calls

Do coaching.

Team Leader

Assisting 15- 20 agents

Doing coaching and SBS

Evaluation of their calls

Checking and monitoring their schedule adherence

EDUCATIONAL BACKGROUND:

TERTIARY : University of the Philippines Los Banos

B.S. Mathematics and Science teachings

2005-2008 (Bio)

University of Batangas

BSED major in Science

Graduating July 2023

SECONDARY : Cuenca Institute

ELEMENTARY : Labac Elementary School

Cuenca, Batangas 2001

PERSONAL INFORMATION:

Age

: 34

years old

Place of Birth

: Cuenca, Batangas

Sex

: Female

Status

: Married

Nationality

: Filipino

Height

: 5 ft. 1 inch

Religion

: Roman Catholic

Father

: Crispin Donato

Weight

: 165 lbs.

Mother

: Eulogia Donato

Date of Birth

: February 5,1988

Dialect

: English & Tagalog

REFERENCE

Brgy. Captain

Marcelino Malibiran Cuenca, Batangas

Councilor

Norberto Malibiran Cuenca, mBatangas

I hereby certify that the above information are true and correct to the best of my knowledge.

Dyan Kris D. Velasco

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