Customer Service Data Entry

Davia Bradshaw

Fairburn, GA *****.****@*****.*** 813-***-****

Education

Broward College Ft. Lauderdale, FL

Associate of Arts Business Administration GPA: 2.8 06/2012 - 06/2014 Miami Carol City Senior High Miami, FL

Diploma Secondary GPA: 2.9 8/1993 - 6/1996

Experience

Delta Airlines Inc Atlanta, GA

Remote Data Entry/ Concierge Specialist 03/2022 - Current

• * Completed data entry tasks with accuracy and efficiency. * Reviewed and updated client correspondence files and database information to maintain accurate records. * Managed workflow scheduling, data entry, and accuracy verification for large data projects. * Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment. * Proved successful working within tight deadlines and a fast-paced atmosphere. Delta Airlines Inc Remote Inbound Customer Service Reservation Coordinator - Delta Air Lines Inbound Customer Service Reservation Coordinator 06/2021 - 03/2022

• * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Answered customer telephone calls promptly to avoid on-hold wait times. * Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. * Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills. * Provided follow-through on all calls with confirmations and dissemination of requested information. Skills

Business Administration: * Customer Relations

* Credit Card Payment Processing:

* Active Listening:

* Document Control:

* Problem-Solving Ability:

* Administrative Support:

* Computer Proficiency:

* Call Center Operations:

* Managing Multiple Tasks:

* Schedule Mastery:

* Data Evaluation:

* Typing Proficiency:

* Customer Account Management:

* Prioritization:

* High-Volume Environments:

* Client Needs Assessment:

* Airline Policies:

* Travel Accommodations:

Interpersonal Communications:

* Customer Satisfaction:

* Invoice Preparation:

* Selling Skills:

* Status Updates:

Professional Summary

PROFESSIONAL SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving.

Contact this candidate