Customer Service Client Services
Resume:
Christine Medina Ramos
**** ****** **. ******* **, 76543
*******@*****.***
Career Objective: To obtain a position in which my customer service,bilingual, personal,clerical and general office skills will contribute to greater office efficiency and productivity.
Summary of Qualifications: Dedicated and Successfully prepared with 8.5+ years of experience, providing customer support in a busy call center environment. Listen attentively, solve problems creatively to find common ground and achieve win-win outcomes. Tolerant and flexible, adjusts to different situations. Work History: Home Administrator
(Stay at Home Mom) Feb, 2021 -Present
Computer and internet skills. Written and verbal communication. Organizational skills, Multi-tasking, Time management skills. Ability to work under pressure. Decision making, Self-motivation, Conflict resolution, Leadership,Adaptability, Teamwork. Option House Shelter. Killeen, Texas
Direct Care Worker Aug, 2020- Feb, 2021
Provided support to the residents of a shelter to help maintain order in the shelter and to help the residents achieve success in transitioning to housing,manage client services, including intake and discharge procedures.perform light housekeeping duties and complete administrative tasks, such as answering phones or filling out paperwork.took assessments of needs, providing support that meets the crisis needs of guests entering the shelter including, but not limited to; developing a plan of action, being an advocate for the guest, Garden of Hope Children's Shelter. Salado, Texas.
Direct Care Worker. Mar. 2020-June 2021.
provide support to the residents of a shelter to help maintain order in the shelter and to help the residents achieve success in transitioning to housing,manage client services, was assigned to children ages 2-5 on a daily basis, Bathe, dress and groom children change diapers, Organize toys and materials ensured a tidy activity area,perform light housekeeping duties and complete administrative tasks, such as answering phones or filling out paperwork.took assessments of needs, providing support that meets the crisis needs of guests entering the shelter including, but not limited to; developing a plan of action, being an advocate for the guest. BAMBINO'S DAYCARE CARE PROVIDER
Feb22,2017-Nov 2017
Bathe, dress and groom children change diapers
Organize toys and materials ensured a tidy activity area Sterilized bottles and prepared formulas Helped feeding meals, Read to toddlers Taught easy painting,drawing,handicrafts,and songs Organized and took part in leisure activities,games, Washed toys and play equipment Discovered signs of emotional or developmental troubles in children and communicated the same to parents. Kept records of every child,including day by day observations and information regarding activities, meals served. Supervised and monitored the safety of children in my care. NEXTEL OF TEXAS INC, FINANCE REPRESENTATIVE
Oct,5 2005-Mar25,2014
Conversed with customer by phone for servicere-installment,discontinuance change in price plan or troubleshooting. Assist customers in creating solutions to problems of billing or service complaints by listening and applying logic to situations. Answer phone and answered customer questions and inquiries, Operate office machines, such as photocopier, fax, personal computer and retrieve and edit information from databases. Sold additional services by recognizing opportunities to up-sell accounts, explaining new features. Updated job knowledge by participating in educational opportunities. Enhanced organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
Education: Giessen American High School, Germany
High School Diploma/GED
Computer Skills: Typing Speed 25 Words Per Minute
Internet Browser (Internet Explorer, Firefox, Personal Computers, Presentation Software,PowerPoint, Flash, Spreadsheet Software, Calculator, Excel, Word Processing Software Word,Word Perfect.
Language Skills:
English-Excellent(ReadWriteSpeak) Spanish- Intermediate(ReadWriteSpeak) References Upon Request.
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