John P. Tenney

** ********

Lake St. Louis, MO. *3367

636-***-****

Objective: To obtain a position in the Information Technology field that offers a daily challenge to my abilities, advancement within the company, and gain further experience in the fields in which I have been extensively trained.

Network Operating Systems:

Novell Netware 4.11 and 3.0

Windows 10 though NT4

MS Exchange 5.5 and 2005

RH Linux 9 and Enterprise

HP-UX 11.0

Soalris Linux

Software Skills:

MOM

MS SQL 2005

MS DOS 2.0 and higher

MS Office

Remedy and HEAT

Aloha, Iris, and Micros POS

Kronos Time Keeper

Veritas BackupExec

MySQL

GSM

Image Pro 3

HP Data Protector 5.5

Nortons AV Corp Ed

Symantec Ghost

Lotus Notes

MS Project 2000

Visio

HTML with CSS

MS Frontpage

DSView

Big Brother

Visual SRM Server Manager

Plesk Webserver Panel

SharePoint

Network Hardware:

Cisco Router

HP LH3000 and LC2000

HP Proliant series servers

HP Blade Server

Digital Lightwave

Nortel Comm. Equip.

Ciena Networking Equip.

HP MSL Series Library

Cisco PIX Firewall

Cisco 2950 Router

Raritan KVM

SonicWall

Cisco 4006 Switch

EMC SAN

Barracuda

Hardware Skills:

Stratus, AS400, and VAX

Datasym Cash Reg.

Javelin Wedge and Viper

Micros 3700 POS Equip

Fujitsu 9600 PBX

IBM TS3500

Experience:

7/2016 to 9/2022 Wipro Consulting at MasterCard 636-***-****.

Position: Backup Tape Manager

Duties:

●Department lead for Tape Operations and MIP Integrity team.

●Headman projects for the department while remaining compliant with HILC and SDLC.

●Create Policies for the department dependent upon client approval.

●Create the schedule for the department including time off approval.

●Manage over 3000 MIP updates for both Internal and customer transactions.

●Perform the monthly governance.

●Manage the scheduling MIP updates, and maintain the contact database for customers.

●Created an online tool as a central place for team to perform duties.

●Perform annual audits on tapes both on-site and off-site.

●Make sure department is compliant with all compliancy standards.

●Monitor other jobs on the mainframe.

●Log and Crush Hard drives that have been replaced.

7/2012 to 2/2016: Pyramid Consulting at MasterCard 636-***-****.

Position: Backup Tape Manager

Duties:

●Department lead for Tape Operations and MIP Integrity team.

●Headman projects for the department while remaining compliant with HILC and SDLC.

●Create Policies for the department dependent upon client approval.

●Create the schedule for the department including time off approval.

●Manage over 3000 MIP updates for both Internal and customer transactions.

●Perform the monthly governance.

●Manage the scheduling MIP updates, and maintain the contact database for customers.

●Created an online tool as a central place for team to perform duties.

●Perform semi-annual audits on tapes both on-site and off-site.

●Make sure department is compliant with all compliancy standards.

●Monitor other jobs on the mainframe.

●Perform Backups on Windows, Unix, and Mainframe Platforms.

●Resolve backup issues.

●Create documentation for procedures the department..

●Work with MasterCard team to make the department run fluently.

10/2008 to 12/2008: Belcan Corp At Anheuser Busch/InBev 636-***-****

Position: System Support Engineer

Duties:

●Maintain and support all Collaboration Technologies systems and customers for 6000+ SharePoint Services customers located in 25+ domestic locations, and 4 international locations.

●Make sure all servers are in compliance with Sarbanes-Oxley.

●Maintain and support 3000+ Live Communications Customers.

●Maintain and support 700 Project Server customers.

●Resolve sharepoint issues including changing ownership, fixing backups, configuring permissions, and examine code to resolve issues.

●Downloaded and tested SPABs (Microsoft updates).

●Maintain DCM update template for all servers.

●Implement new updates, and schedule time to reboot servers to activate them.

●Complete CMR (Change Management) with Problem ID, Description of steps to resolve, test plan and backout plan.

●Diagram and document the Collaboration and Messaging environment.

●Examine Event Logs for issue to proactively fix eminent server crashing issues.

●Create and maintain a knowledgebase for Event Logs.

●Perform daily checks on all MAC servers to make sure service deliverables are met.

7/2007 to 7/2008: Amp Technologies,LLC 636-***-****

Position: Lead Systems Engineer

Duties:

●Resolved Database connectivity issues in MS-Access, MS-SQL and MySQL.

●Troubleshot DNS issues.

●Designed new and fixed broken SharePoint sites.

●Investigated and identified security holes and reported them.

●Resolved E-mail issues.

●Set up Websites, Pop Mail accounts, Exchange accounts, SharePoint sites, Ecommerce sites, Streaming Media, and Quickbooks sites.

●Performed Windows 2000, and 2003 administration.

4/2002 to 2/2007: Panera Bread/St Louis Bread Co. 314-***-****

Position: Senior Data Center Coordinator

Duties:

●Managed and trained a group of four operators achieving system uptime of 99.97%.

●Presented and implemented change controls to meet Sarbane-Oxley compliance.

●Created technical documentation, scripts and controls to streamline staging and monitoring.

●Coordinated projects for the data center.

●Liaison between company, project team, and external vendors.

●Gathered and performed analysis for requirement for improving department performance.

●Tested applications, identified problems, and provided input for solutions.

●Identified areas of improvement, such as Incident Log, and Change Management.

●Diagramed job stream dependencies, and their relationships with other jobs.

●Performed Capacity Planning.

●Performed Quality Assurance.

●Researched new technology, and presented to staff/users the benefits.

●Created a disaster recovery plan, and designed the disaster recovery site.

●Monitored evironmental, performance, and security controls using tools such as BMC, Surfcontrol, EMC Visual SRM, and Big Brother.

●Modified or Edited web-based applications or tools.

●Diagramed Wiring in Data Center.

●Organized Tangled Wiring in Patch Panel into neat and precise order.

●Installed and Configured Backup Devices and Backups

Education:

University of Phoenix

●Obtaining Bachlors of Science degree with a concentration in Web Development and Design. Currently carrying an A average. Less than 60 hours left.

New Horizons.

●Have been extensively trained in Novell Netware 4.11, and received my CNA (Certified Novell Administrator) certificate.

●I’m Continuing on my own to obtain my Windows 2008 Server, and SharePoint certifications.

St. Louis Community College at Florissant Valley.

●General Education plus higher mathematics and computer courses work including COBOL, FORTRAN, Systems Analysis, and Computer Operations.

St. Thomas Aquinas High School.

●General courses and a diploma.

References: Available upon request.

Contact this candidate