Customer Service Relations

Kendra Howard

830-***-**** **************@*****.*** Krum, Tx 76249

CAREER OBJECTIVE

I am a hard worker. Fast learner and a reliable worker. EXPERIENCE

CAR HOP, CANYON Lake, Tx

Sonic, November 2019-April 2020

• Served guests by carrying food and drink items to vehicles.

• Resolved customer complaints and disputes in a timely and effective manner.

• Greeted guests to create welcoming environment.

• Prepared and cooked to order variety of foods requiring short preparation time.

• Operated drive-through window and provided exceptional customer service to guests.

• Worked to maintain good customer relations and speedy delivery of beverages and food items.

• Explained menu items and delivered promotional information to help guests make informed decisions.

• Complied with company safety and risk management policies and procedures to reduce accidents.

• Assisted guests in making menu selections by reviewing specials and offering add-ons.

• Kept parking lot and building exterior clean and free of litter.

• Processed payments, counted money and provided correct change.

• Helped with restocking and inventory management.

• Cleaned ice cream machines and food preparation and delivery areas.

• Liaised with supervisor to follow proper void and refund procedures. Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.

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MANAGER, CANYON Lake, Tx

Subway, May 2019-October 2019

• Mentored and trained new employees on company policies and procedures.

• Utilized strong analytical and problem-solving skills to address operational issues.

• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.

• Monitored team productivity and performance to support goals.

• Analyzed and resolved quality and customer service issues, recommending system improvements.

• Collaborated with staff to develop and carry out processes, resulting in improved performance.

• Coached and motivated team, driving sales and delivering exceptional customer service.

• Defined and coordinated team goals and objectives to drive success.

• Enforced work practices and procedures to reduce workplace safety and health hazards.

• Developed personal growth opportunities, empowering employees to produce results and meet goals.

• Communicated plans and actions to meet departmental goals.

• Counseled and disciplined employees, driving performance improvement.

• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

• Offered constructive feedback to team members, boosting overall job performance. EDUCATION

Marlin, TX

Windham, June 2006

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