A B O U T

Professional with a strong background in the Hospitality

Industry seeking a new career opportunity where I can apply my years of being Co-Hosting Travel Market, E- commerce, and Barista as my Experience to grow my

career and enhance more my Professional skills and discover new skills and meet some friends.

WORK E X P E R I E N C E

E D U C A T I O N

BACHELOR OF HOTEL AND RESTAURANT MANAGEMENT

2016

Sytem Technology Institute ( STI GLOBAL CITY)

AWARDS

Partner of the week

Starbucks Aug 2016

BARISTA

Starbucks May 2016 - May 2017 {Philippines}

Welcome and serve 125+ customers every shift,

assisting with coffee, tea and pastry orders.

Create coffee orders and cleaned and maintained

espresso machines, coffee grinder and blenders.

Memorize 40+ combinations for coffee and tea, and

fulfilled unique request accurately.

Helping customer with drink suggestions order, and transaction.

Operated the drive-through window and sales register quickly and efficently.

CO-HOST

Airbnb May 2019 - March 2023{Philippines}

Help Manages Listing or Multiple Listing on behalf of Airbnb Owner.

Handle check-in/out of the guest

Handled Guest complains in most effective manner

and offer complementary services for Hardship case. Answering Telephone to assist guest and resolve

issues.

Modifying date of Guest Reservation and handle

online reservation.

Coordinate cleaning and maintenance.

C O N T A C T

P: +1-626-***-****

E: floresdianne178

@gmail.com

w:www.linkedin.com/in/Dian

neFlores

fb.me/diannegrace

I.G/ @_dayan_grace

S O C I A L

Multitasking

Customer Service

Strong communication skills

Work Ethics

Microsoft Office

Web Research

Data Entry

Basic Mathematics

Email Management

P R O F E S S I O N A L

S K I L L S

Creative spirit

Reliable and professional

Organized

Time management

Fast learner

Motivated

Active Listening

Adaptability

Patience

Attention to details

P E R S O N A L S K I L L S

DIANNE GRACE

DOMINGUEZ

AIRLINE CUSTOMER SERVICE

AGENT

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