Call Center Administrative Assistant
Resume:
Vasfije Goodman
“Buqe”
*******.**@*****.***
EDUCATION
B.S.B.A. POLITICAL SCIENCE
AND BUSINESS MANAGEMENT
Ubiversum university 2015-present
CORE COMPETENCIES
Team Management
Conflict Resolution
People advocate
Microsoft Office Suite
Scheduling
Costumer Services
Data Entry
ADDITIONAL SKILLS
Comprehensive knowledge of
rehabilitation of sexual violence in
conflicts
Strong ability to learn new skills,
synthesize and apply knowledge from
diverse disciplines
Strong project development and
management skills
Strong ability to effectively
communicate across a variety of
functional teams
Strong time management and
organization skills
Efficient, detail-oriented and work
well under stress
EXPERIENCE
COUNTRY COORDINATOR - VOLUNTEER
SEMA, the Global Network of Victims and Survivors of Wartime Sexual Violence Remote 2017 - Present
• Provide guidance and support to victims and survivors of wartime sexual violence
• Actively managed requests and inquiries to ensure that we are better able reach out to those still suffering in isolation.
• Public Speaker in multiple conferences to raise awareness for Wartime Sexual Violence and advocate for the abolition of sexual violence as a weapon of war
• Communicated effectively and supporting our women in their healing and advocacy journeys.
CLIENT SERVICES – CALL CENTER SPECIALIST
AMAX Insurance
Dallas, TX 2018-2019
• Provided knowledgeable answers to customer phone and e-mail inquiries regarding products and services
• Responsible for understanding the products offered by the carries
• Assisted with mail received for the Call Center
• Answered inbound/outbound phone calls and emails from customers
• Investigate customer issues and provide solutions
• Cross-sell products to increase penetration ratio per customer to maximize profitability
INSURANCE AGENT
Chase one Agency
Rowlett, TX 2014 – 2018
• Managed relationship with our clients by identifying problems and themes
• created a repertoire/cadence with follow-ups and issue escalations the front desk by answering all calls.
• Became familiar with our industry with a thirst for learning new products
• Investigated root causes of process inefficiencies and make proposals on opportunities for process improvement.
• Engaged professionally in person, emails and on the phone to assist with every client need or issue
• Team building and team management.
OFFICE MANAGER / ADMINISTRATIVE ASSISTANT
Albanian Assistance Center
Remote 2002 – 2004
• Proofread different related documents to ensure accuracy and compliance with USCIS standards
• Translated and interpreted multi-lingual documents requested by the immigration office.
• Wrote and prepared client testimonies and prepared and translated for clients on their preparation for court proceedings.
• Maintained Maintain a multi-line telephone system. Scheduled appointments.
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