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Customer Service Front Desk

Location:
Ardmore, PA
Posted:
July 15, 2023

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Resume:

Jerry Fang

Philadelphia, PA 610-***-**** adybpx@r.postjobfree.com www.linkedin.com/in/-jerry-fang EDUCATION

University of Pennsylvania, College of Arts and Sciences – Philadelphia, PA May 2023 Bachelor of Arts in Economics (Concentration in Data Science/Analytics) Cumulative GPA: 3.31/4.0 Relevant Coursework: Intro to Python for Data Science, Econometric Machine Learning Methods/Models, Micro-econometrics, Game Theory, Public Finance, Econometric methods/models, Statistics for Economists, Intermediate Macroeconomics, Intermediate Microeconomics, Introduction to Programming, Data Analysis Visualization Project Available Upon Request PROFESSIONAL EXPERIENCE

University of Pennsylvania, Undergraduate Research Assistant, Dr. Xu Cheng – Philadelphia, PA January 2022 – August 2022

• Analyzed forecasting data with Factor-Augmented Regression, provided summary to professor within 2-3 weeks.

• Converted MATLAB code and MATLAB function codes into R, successfully ran converted MATLAB programs in R.

• Presented 10+ example graphs using converted R code each producing different results. University of Pennsylvania, Data Collector – Philadelphia, PA April 2018–June 2019

• Learned how to program in Python and collected blockchain data from internet using the crawling technique.

• Utilized the Python program to implement blockchain data by scraping data from web and processing it for economics research project on price dynamics of Bitcoin.

ShanghaiTech University, Robotics Lab Volunteer – Shanghai, China June 2018 – July 2018

• Programmed in Arduino for automation and control, successfully followed instructions and mastered Arduino within 2 days.

• Completed 4 successful projects including: blinking LED wave, push button control LED, control traffic, and Piezo Buzzer.

• Operated in Robotics Operating System (ROS) for internship project to control the robot’s arm and move it in correct direction. OTHER EXPERIENCE

University of Pennsylvania, Residential Services Operations Assistant – Philadelphia, PA September 2021 – Present

• Manage front-line resident and guest service operations at front desk area for 10+ hours/week.

• Support 100+ residents with accessing building and resolve telephonic queries, provide excellent customer service. Ruffalo Noel Levitz, Student Caller Ambassador – Philadelphia, PA September 2020 – April 2021

• Raised $5k+ for fundraising office by calling 500+ alumni.

• Provided excellent customer services and received positive feedback from alumni over phone.

• Shared Penn experience and developed connection with alumni as part of fundraising communication strategy. ACTIVITIES AND HONORS

University of Pennsylvania, Music and Social Change – Philadelphia, PA August 2019 – April 2020

• Taught music to over 100 elementary school students in 6 different classrooms in West Philadelphia, created positive environment.

Senior Sunrise Center of Haverford, Volunteer – Haverford, PA September 2016–June 2019

• Organized 8 piano performances at senior center for over 20 Main Line Conservatory of Music students. Piano Competitions March 2015 – June 2018

• American Fine Arts Festival, Grand Prize Winner, performed over 10 times at Carnegie Hall. Lower Merion High School, BuildOn – Ardmore, PA September 2015–June 2017

• Tutored math for 10+ Elementary and Middle School students ages 8-12.

• Packaged and delivered food to 15 low-income families.

• Cleaned up 5 local parks and beautified those parks by planting a total of 8 trees. SKILLS AND ADDITIONAL INFO

Technical Skills: Python (Data Collection, Analysis and Visualization), C#, .NET, R, MATLAB, Java, Arduino, Microsoft Office (Word, Excel, PowerPoint)

Projects: Data Analysis on Hotel Reservations, Breast Cancer Prediction and Awareness, Forecasting with Factor-Augmented Regression: A Frequentist Model Averaging Approach, Price Dynamics of Bitcoin Certificates: Analyzing Data with Python, Visualizing Data with Python, Machine Learning with Python Languages: English (native), Chinese (proficient)

Hobbies: Piano, Chess, Community Service, Jogging, Video editing, Music



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