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Customer Service Systems Analyst

Location:
Holbrook, NY
Posted:
July 15, 2023

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Resume:

James D. Fitzpatrick 631-***-****

Holbrook, NY 11741 adybp8@r.postjobfree.com

SUMMARY

A professional Computer Programmer / Systems Analyst, trained in the use of multiple computer languages, with a strong ability to quickly adapt and achieve proficiency in new languages and platforms. A dedicated, highly motivated and detail-oriented individual with excellent problem solving skills and communication abilities. Able to work independently, as an integral member of a collaborative team and as a team leader. Capable of handling multiple tasks simultaneously while maintaining orderly, effective operations.

STRENGTHS & QUALIFICATIONS

Attention to Detail Collaboration Innovation Technical Skills

Organization Skills

Customer Service

Time Management

Remote Work

Multi-Tasking

Documentation

Dependable

Adaptability

Autonomous

Deadline Driven

Troubleshooting

Telecommuting

COMPUTER SKILLS

Proficient using Cobol, I-Series, Windows OS & LANSA.

Able to use basic SQL commands on I Series & Windows.

Knowledgeable in the use of the AS400 Operating System.

Proficient in Microsoft Office, Microsoft Teams & Zoom PROFESSIONAL EXPERIENCE

Numeric Computer Systems, Hauppauge, NY 2001-5/2023 Senior Programmer / Analyst (Worked Remotely from 2020)

Utilized LANSA to develop and modify company software.

Responsible for system administration including adding new users to the current system.

Applied extensive technical knowledge to modify existing programs to create new applications.

Provided Help Desk support for onsite employees as well as customers with software issues.

Generated reports for sales and product personnel including sales and trends analysis.

Maintained and updated database files in addition to documenting system/program modifications.

Installed LANSA on numerous client’s I Series.

Handled highly confidential information appropriately and professionally.

Corrected errors by making appropriate changes and ensuring that the desired results are produced.

Created file transfers from the AS400 to the PC.

Trained and supervised new programmers and assisted them with completing assignments.

Discussed user-friendliness of the software with end-users in order to improve its functionality.

Performed revisions on programs to increase operating efficiency or to adapt to new requirements.

Conducted trial runs of programs and applications to ensure accuracy of the results achieved. EDUCATION

State University of New York at Old Westbury, Old Westbury, NY Bachelor of Science in Management Information Systems Hofstra University, Hempstead, NY

Computer Science Career Retraining Certificate



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