Quality Assurance Support Specialist

Colby Roberts

Logan, Utah ***** 208-***-**** ***************@*****.***

Professional Experience

I am a hands-on Software Quality Assurance Specialist accustomed to working in complex, project-based environments. Quick learner and eager to get my hands on some new projects where I feel I am a valued member of the company.

Expertise in testing automation, scripting and defect tracking. Logical and innovative professional with one year of experience designing, developing and implementing test plans, test cases and test processes.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Diligent SQL Developer with one year of experience. Expert in basic SQL queries. Blends strong technical and analytical acumen to deliver quality code.

Accomplishments

Promoted within the first 6 months of employment. I went from Technical Software Support Specialist (Tier 3) to Product Support (Tier 4) and Quality Assurance Specialist, while also helping new partners integrate to our systems.

I am currently troubleshooting critical support requests, creating SQL queries to provide to the Developers to update Database tables in order to address customers needs, creating test automation scripts and bug reports on defects I find, connecting with potential integrators to answer their questions on our software uses and creating necessary accounts, testing integration credentials in Postman, and working with the developers on new feature requests.

Technical Skills

• Software QA Testing

• Product Support

• API Manipulation (Postman)

• SQL Database Management (Oracle)

• Test Automation (Playwright, Visual Studio Code, Python, Selenium)

• Ticket Tracking (Jira/Xray)

• Technical Documentation (Confluence)

• Cross-Functional Collaboration

• Problem Solving

• Communication Skills

Education

University of Phoenix, November 2021

Bachelor of Science in Information Technology with Advanced Certifications in Software Engineering.

Key Courses and Projects:

•Programming in HTML5 with JavaScript: This course was an introduction to HTML 5 with JavaScript and CSS. Concepts covered include the creation and formatting of web pages using HTML5 and CSS, development of web forms, and implementing program logic and validating user input using JavaScript.

•Introduction to C/C++: This course was an introduction to C and C++ languages, the differences between the two and the syntax and semantics of the C/C++ programming languages are used to produce simple computer programs.

•Java Programming: This course was a general introduction to programming, basic computation, branching, loops, and object-oriented programming.

Professional Experience

Software Quality Assurance Tester, Tyler Technologies

Logan, UT February 2022 - Current

Demonstrated exceptional performance and earned multiple promotions within Tyler Technologies.

Conducted software compatibility tests with programs, hardware, operating systems or network environments.

Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.

Used Jira, Playwright, and/or Selenium to report, track and monitor defects.

Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.

Software Support Team Lead and Software Support Specialist, IFIT

Logan, UT December 2020 - November 2021

•Technically troubleshoot various software issues

•Update, uninstall, and reinstall applications.

•Provide customers with knowledge on Google and Apple products as well as assist them with troubleshooting network connection issues.

•Teach and motivate agents in the knowledge of the call floor procedures, troubleshooting steps, and updates being made within the company and software.

•Evaluate and monitor agent’s quality assurance scores and motivate agents to improve through positive reinforcement.

Diesel Technician, Campbell Tractor and Implement

Wendell, Idaho March 2018 – August 2020

•Perform minor and major repairs on John Deere equipment.

•Perform software updates on electronic control units.

•Maintain service records and perform general services when required Perform regular diagnostics on equipment.

Contact this candidate