Ana Paola Cruz

San Diego, CA - adybmh@r.postjobfree.com https://www.linkedin.com/in/anacruz1981/

Senior Client Success Analyst (Bilingual in Spanish) * Sales * Digital Marketing *Project Coordinator * Brand Ambassador

Experienced Senior Tech Web Advisor with a demonstrated history of working in the computer software industry. Proven record of success. I possess extensive relationship building and communication skills. I have a calm demeanor even under pressure. Strong community and social services who value diversity and inclusion. Creative, dependable, energetic, motivated, organized, brings a positive work environment. Skilled in Web support. Customer Service, Translation experience, Sales, Hospitality, Brand Ambassador and Leadership. Account Management, Customer Retention, Sales Process, Automotive expertise.

Native Spanish speaker.

Areas of Expertise

Skills: Fluent Spanish speaker also functional in French. Computer applications Microsoft Word, Power Point, Type 60 wpm. Salesforce, CRM, Zendesk, CRM, AWS Cloud

Nineteen years' experience in customer service. Extremely organized, and good at multi-tasking. Good at meeting deadlines and at problem solving, reliable team player. Excellent interpersonal skills. Provides a positive environment and believes in diversity, great at teamwork.

Translation Experience: Have translated documents for the University of Washington for the Social Services Department

Brand Ambassador Experience: Marketed different products and services. Became a product ambassador for different brands such as; Adidas, Seattle Sounders soccer team, Comcast, Verizon, AT&T, Sierra Mist, Discovery Channel, Google, Kensie Girl Macy’s brand, Toyota, AllState Insurance, Fresh Air paint, Washington Mutual, Elle Magazine.

Career History and Highlights

The Cobalt Group December 2003- Ansira Digital Marketing – June 2023

I worked with the Cobalt Group for nineteen years throughout several buy out acquisitions; CDK, ADP, Sincro and the latest being Ansira-Digital Marketing.

Ansira- Digital Marketing

Senior Client Success Analyst

*Identified and analyzed software and or website problems, recommended solutions and appropriate follow up as needed.

*Worked with OEM websites to support and maintain assets.

*Digital analytics understanding and coaching dealers on how to view their data

*Worked with General Motors as a liaison for their Inventory platform to on-board thousands of dealerships to be compliant with General Motors

*Trained our team members in India to be successful website troubleshooters and problem solvers

*Participated in Team Events to bring a good environment and team inclusion amongst different departments

*Worked closely with Developers, Account and Project Managers to develop solutions for customer's requests

*Worked with the Puerto Rico and Mexico dealers as we provide our website platform in Spanish Speaking countries.

The Cobalt Group

Senior Lexus - Spanish Web Care Advisor

December 2003- Ansira Marketing –June 2023

Ensured customer satisfaction through direct contact with Cobalt installed customer base. Received customer service telephone calls, from U.S., Mexico and Puerto Rico. Mail, faxes and emails and under tight deadlines, determined cause of software and website problems and recommended proper solutions.

* Maintained knowledge of Cobalt product lines, service offerings, and third-party relationships.

*Served as an advocate for the customers to address current website issues, made recommendations on how to better utilize products and services.

* Served as a sales associate for Cobalt products and services.

* Point of contact for Lexus Corporate facilitated and organized projects and campaigns.

Comcast

Spanish Customer Service Representative CSSR II

July 2002- December 2003

*Consists of troubleshooting cable system, which includes extensive database work and critical thinking

*Assist Spanish speaking customers to troubleshoot with their cable and inform them about Comcast’s services.

*Served as a sales representative for Comcast’s products and services.

Shoreline Community College

Campus Activity Programmer

October 2001- June 2002

*Created activities and organized events for students attending Shoreline Community College

*Developed ideas and strategies to bring a diverse community together.

*Trained students on leadership, stress and time management workshops

Eddie Bauer

Sales associate

September 2000-July 2001

*Placed phone and online orders.

*Served as a customer satisfaction representative, while customers had complaints or questions about their orders.

Education

Shoreline Community College, Seattle WA

Sept. 2000-April 2003

Associate Degree in Applied Arts & Sciences

International Trade and Business Administration.

Kamiak High School, Lynnwood WA

Sept 1996- June 2000

References Upon Request

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