Customer Service Representative
Resume:
JULIUS IMHOESI YAKUBU
Customer Service Professional
Contact
*************@*****.***
Summary
I am a customer satisfaction-oriented professional with 12+ years of experience. My primary objective is to locate an organization where my strong people skills, problem solving skills and effective communication skills can all be leveraged to enhance a commendable customer experience.
Education
Hospitality Management Cert
Protea Hotels, South Africa
Bachelor of Law
Ambrose Alli University, Nigeria
Key Skills
Showing empathy
Multitasking and prioritization
Accurate data entry
Conflict Resolution proficiency
Active listening
Effective Time Management
Experience
FEBRUARY 2021 - PRESENT
Remote Customer Service Representative EMA Logistics LLC. Indianapolis, IN
Answer 70+ calls per shift, exceeding call targets by 20%. Build positive customer relationships. Provide reliable and friendly service with minimal supervision. Complete both customer registration and scheduling for an upcoming visit during one call. Maintain detailed records and input relevant data into the CRM system.
DECEMBER 2019 – NOVEMBER 2020
Security Supervisor Special Security Services, UK
Deterred harm or loss to premises and guests. Promptly reported any incident or near miss event.
FEBRUARY 2011 – NOVEMBER 2019
Human Resources Manager Protea Hotel Garden City PH, NGR
Oversaw all staffing and recruitment. Instituted employee performance management and improvement programs. Responsible for developing and ensuring compliance with company policies.
References
Available upon request.
Contact this candidate