Front Desk Customer Service
Resume:
Melissa Baker
Ramseur, NC *****
*************@*****.***
To obtain a position with a strong organization where there is the opportunity for growth Authorized to work in the US for any employer
Work Experience
OnCallogist
Call Control LLC - Maryland
May 2022 to Present
• Schedule service for multiple dealerships
• Verify and schedule vehicle recalls
• Follow up with customers to guarantee satisfaction
• Schedule service for multiple dealerships via online chat Customer Service Representative
Skybridge Americas - Ramseur, NC
January 2021 to Present
• Collect payments
• Ensure customer satisfaction
• Assist customers with online orders
• Educate customers on sweepstakes
Front Desk Receptionist/Office Assistant
Project Uplifted - Asheboro, NC
March 2018 to March 2020
• Answered busy multi lined phone system
• Scheduled client services
• Grant writing
• Cleaned and sanitized office
Front Desk Receptionist
Jewish Family Services - Newark, DE
January 2017 to February 2018
• Answered busy multi line phone system
• Scheduled patient appointments
• Cleaned and sanitized office
• Maintained office supplies
• Verified Medicaid eligibility monthly
Client Support Coach
AmeriCorps - Wilmington, DE
January 2014 to December 2016
• Answering phones and sending and receiving faxes
• Scheduling and confirming client appointments
• Creating and copying documents to assist with office organization and writing letters
• Maintaining office supply inventory
• Assisting clients with intake application
• Tracking each individual client, including intake, referral dates and overall outcome (ESP and Rapid Re-Housing)
• Reviewing documents with clients to determine eligibility through HUD/ESP program
• Contacting Delaware Helpline and Delmarva Power to inquire about client ESP eligibility and to provide notification of committing to assistance
• Assisting with establishing a good rapport with local landlords for Rapid Re-Housing
• Providing assistance to clients with immediate needs, including clean clothing and hygiene items, and providing referrals to appropriate housing and employment agencies Volunteer Technician
Division of Social Services - New Castle, DE
May 2013 to December 2013
• Assured adherence to State and Federal policies and procedures
• Directed client calls to appropriate social worker
• Assisted with front desk client intake and interviewed clients to determine initial need
• Copied required documents and maintained paper logs of faxes and mail
• Ensured that client applications were filled out properly
• Provided referrals to clients and distributed food boxes as needed
• Scanned documents to the DIS Hub daily
• Screened clients for routine information using DCIS II
• Created an organization system to process six months of backlogged client information Receptionist
Seasons Hospice & Palliative Care - Elkton, MD
March 2010 to September 2011
• Answered phones, documented and directed calls to appropriate extensions
• Adhered to current HIPPA laws
• Maintained patient files and set up weekly meetings
• Greeted clients and served as information liaison between patients and nurses
• Scanned, copied, filed, faxed, and logged
• Monitored supply inventory and placed supply orders as needed
• Cleaned and sanitized office daily
Education
High school diploma
Skills
• Hospice Care
• Case Management
• Multi-line Phone Systems
• Grant Writing
• Administrative Experience
• Social Work
• Medical Scheduling
• Insurance Verification
• HIPAA
• Medical Records
• Office Management
• Medical Office Experience
Additional Information
Skills
• DCIS II and DIS
• Microsoft Office programs and Microsoft Outlook
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