Customer Service Data Entry

********@*****.***

352-***-****

RONDA GOSSAGE

EXECUTIVE

SUMMARY

Clerical and customer service professional with an employment history in funeral services, lumber retail, and the auto industry. Experienced in data entry and client relations. Passionate about providing quality service to customers and the organization. Seeking a position to utilize an extensive background in customer service, retail, accounts receivable, and administration.

SKILLS &

ABILITIES

• Customer Service • Funeral Services • Dependable

• Data Entry • Accounts Receivable • Obituary Writer

• Typing • EDRS • Inventory Management

• Cashiering/POS Systems • Retail • Records Keeping PROFESSIONAL

EXPERIENCE

CUSTOMER SERVICE

• Over thirty years of experience in customer service within the retail, client relations, and funeral services industries.

• Provided customer recommendations and answered customer inquiries.

• Excellent communication skills—equipped to handle difficult customer situations.

• Provided advice and comfort to individuals struggling with grief for humans and pets.

• Case management experience; managed 8-10 cases weekly and provided customer payments, scheduling services, appointment confirmations, and follow-ups. CLERICAL

• Twenty years of experience in data entry; input customer balances into appropriate spreadsheets, typed obituaries, and submitted reports to newspapers.

• Utilized state-certified software program to file electronic death certificates.

• Input call logs into the appropriate designated software program and managed files.

• Maintained accurate call logs and notes regarding customer requests/inquiries.

• Managed pre-arranged and at-need funerals to balance out customer accounts.

• Provided procurement services; ordered stock and managed inventory numbers. CASHIER/RETAIL

• Experienced retail professional with a background in cash management, Accounts Receivable, and efficient store operations.

• Operated POS systems for multiple companies including for a gift shop, lumber company, grocery store, and an auto parts store.

• Handled cash/debit/credit payments and deposited customer checks.

• Stocked shelves, organized inventory, and maintained adequate stock.

• Provided refunds and assisted with returns.

EDUCATION HIGH SCHOOL DIPLOMA / CENTRAL PARK CHRISTIAN SCHOOL / BROOKSVILLE, FL. EMPLOYMENT

HISTORY

01/2023 – 04/2023 / Office Worker / Dobies Funeral Homes / Holiday, FL. 02/2002 – 02/2022 / Office Manager / Brewer & Sons Funeral Homes / Spring Hill, FL. 04/2001 – 02/2002 / Receptionist/Accounts Receivable / Gary Brown Ford / Hudson, FL. 1994 - 2001 / Cashier/Contractor Sales / Discount Auto Parts / Brooksville, FL.

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