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Pharmacy Technician Customer Service

Location:
Houston, TX
Posted:
July 15, 2023

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Resume:

Gopi Patel

Richmond, TX ***** 475-***-**** adybkr@r.postjobfree.com

Profile

Detail-oriented Pharmacy Technician with more than three years of experience supporting high-volume pharmacy operations in retail settings. Draw on attention to detail and strengths in time management and organization to fill large quantities of prescriptions with complete accuracy. Friendly, service-oriented professional who excels at building relationships with diverse populations; capable of communicating complex dosing/timing instructions in an easily understood manner. Flexible team player who works well under pressure. Fluent in Hindi and English.

Education & Credentials

Pharmacy Technician Program NEW YORK MEDICAL CAREER TRAINING CENTER – New York, NY

Coursework in Pre-Pharmacy CYPRESS COMMUNITY COLLEGE/CERRITOS COLLEGE – Los Angeles, CA

Diploma in Pharmacy NARGUND COLLEGE OF PHARMACY – Bangalore, India

Relevant Experience

RITE AID PHARMACY – Brookfield, CT 11/2018 – 03/2019

Pharmacy Technician

·Supported efficient processing of prescriptions at retail pharmacy, filling up to 300 prescription orders per day.

·Performed accurate data entry using Rite Aid’s system, entering information on prescriptions and patient insurance. Recorded detailed notes in Rite Aid’s system to provide timely and accurate follow-up.

·Engaged with diverse population of customers on daily basis via phone, email, and in person. Communicated information on medications to customers to ensure their understanding and promote adherence.

·Mixed and dispensed liquid doses to patients, such as pediatric antibiotics.

·Maintained and updated medical documentation and files, including correspondence with doctors and hospital staff.

·Adhered to strict standards of confidentiality set by HIPAA and other federal regulations.

·Ensured accurate and precise balancing of pharmacy’s registers.

·Filed appropriate paperwork to maintain accurate patient records.

ENGLISH APOTHECARY PHARMACY – Bethel, CT 11/2017 – 02/2018

Pharmacy Technician

·Filled prescriptions for private pharmacy and performed medication compounding.

·Educated customers about medications, dosing, and timing, providing detailed instructions to ensure adherence.

·Followed up with doctors’ offices to request refills, verify prescription information and dose changes, obtain authorizations, and clarify directions or incorrect dates.

·Communicated with doctors’ offices regarding patient vaccination data and health record for maintenance medicine.

·Called insurance companies to clear prescription payments.

RITE AID PHARMACY – Ridgefield, CT 11/2015 – 11/2017

Pharmacy Technician

·Provided excellent service to customers of small retail pharmacy by filling up to 120 prescriptions per day.

·Managed drive-thru by receiving and quickly dispensing medication.

·Assisted pharmacist in filling prescriptions by verifying correct medicine, quantity, and labeling as well as insurance and patient’s personal information. Entered insurance and prescription information into computer system.

·Calculated dose for solid, liquid, and gel-based medicine.

·Helped in annual inventory of prescriptions and over-the-counter vitamin products.

·Communicated details on medications to customers.

Relevant Experience (continued)

DUANE READE PHARMACY – New York, NY 03/2014 – 09/2014

Pharmacy Technician/Pharmacy Clerk

·Promoted within two months from clerk to technician at retail pharmacy in team of four pharmacists/five technicians.

·Processed prescriptions, calculated dosages, mixed medications, and handled insurance claims.

·Prepared medication delivery packages for senior citizens and disabled patients.

·Delivered excellent customer service, filled prescriptions with accuracy, and adhered to HIPAA guidelines.

Prior experience includes pharmacy internship at Mahagujarat Hospital, Nadiad, India.

Additional Experience

SAND CASTLE INN AND PACIFIC INN – Monterey, CA 09/2014 – 03/2015

Motel Manager

·Assisted hotel owner with managing three hotels, each with up to 100 rooms.

·Supervised four hotel staff to include hiring, scheduling, and training and ensured positive customer experience.

FAMILY PHARMACY – Long Beach, CA 01/2008 – 03/2013

Manager

·Provided leadership to payment center, assisting customers with processing electronic payments for bills, securing money orders/MoneyGrams, and sending money to other countries.

·Completed accurate cash counts, reconciliations, and bank deposits each day and managed the safe.



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