Veronica Ramirez

Albuquerque, NM *****

adybju@r.postjobfree.com

+1-505-***-****

Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant

Genesis HealthCare and Rehabilitation - Albuquerque, NM January 2021 to Present

• I have just recently gotten certified as a CNA. I provide direct patient care PRN- on call. Customer Service Specialist

Liveops - Albuquerque, NM

May 2016 to Present

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Mentored team mentor team members

• Resolved escalated issues with customer accounts

• Worked in billing department

Virtual Administrative Assistant

Liveops - Albuquerque, NM

January 2016 to July 2022

• I was in charge of AP/AR. Employees' scheduling was part of my responsibility. I handled escalated billing issues on customer's accounts. All these services were for one client. The contract with Liveops and this client ended.

Inbound Call Center Customer Service Representative TBD Solutions LLC - Albuquerque, NM

September 2019 to April 2022

• I have worked as a call center representative- customer service. I have worked as a Mentor for other agents answering their questions in the chats. I am now a Team Lead. I love this type of job. I have worked the billing dept. on several contracts and patient's billing as well. Chick-Fil-A Team Member/Manager

Chick-fil-A, Inc. - Albuquerque, NM

January 2009 to September 2019

• I cooked, cleaned, run drive through. I was a manager in charge of scheduling my employees. Education

Certification of compMedical Coding CPC (Certified Professional Coder) Training in Medical Billing & Coding

Udemy Online - Remote

June 2022 to June 2023

Medical Billing Online Course Revenue Cycle Management in Medical Billing Online Course Revenue Cycle Management

Udemy Online - Remote

June 2022 to June 2023

Anatomy and Pathology required for Medical Coding Training in Anatomy and Pathology required for Medical Coding Training

Udemy Online - Remote

June 2022 to June 2023

Medical Billing Online Course Revenue Cycle Management in Medical Billing Online Course Revenue Cycle Management

Udemy Online - Remote

June 2022 to June 2023

ICD 10 & 11 Medical Coding and Billing in ICD 10 & 11 Medical Coding and Billing

Udemy Online - Remote

June 2022 to June 2023

Medical Coding and Billing Start a Promising Career! in Medical Coding and Billing Start a Promising Career!

Udemy Online - Remote

June 2022 to June 2023

Medical Terminology and Medical Abbreviations 2021 in Medical Terminology and Medical Abbreviations 2021

Udemy Online - Remote

June 2022 to June 2023

Bachelor's degree in Criminal Justice

University of Phoenix-Online Campus - New Mexico

November 2012 to November 2014

College Degree in Massage Therapy

New Mexico School Of Theraputic - Albuquerque, NM

May 2010 to May 2011

High school diploma in General Studies

Albuquerque High School - Albuquerque, NM

May 1989 to May 1993

Skills

• Cash Handling

• Computer Skills

• Microsoft Office

• Microsoft Excel

• Remote access software

• Hospice care

• Direct support

• Microsoft Windows

• Patient Care

• Vital Signs

• Customer service (10+ years)

• Help Desk

• Operating Systems

• CRM software

• Customer support

• Banking

• Training & development

• Typing

• Documentation review

• Accounting

• Negotiation

• Sales

• QuickBooks

• Leadership

• Human resources

• Employee orientation

• Drafting

• Legal drafting

• Payroll

• Medical terminology (8 years)

• Supervising experience (8 years)

• LAN

• VoIP

• Employee relations

• WAN

• VPN

• Analysis skills

• Accounts receivable

• Lead generation

• English

• Fraud

• Technical Support

• Ethernet

Languages

• English - Expert

• Spanish - Intermediate

Certifications and Licenses

CNA

Present

CPR Certification

Assessments

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient March 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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