Customer Service Nursing Assistant
Resume:
Keanna Dillard
Mason City, IA
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Cna - Certified Nursing Assistant
Edenbrook Edina - Edina, MN
July 2022 to January 2023
• Carry out assignments required for the Guest’s activities of daily living (ADL’s) which include but not limited to bathing, dressing, grooming, toileting, and feeding.
• Attends to individual needs of all Guests in regards to incontinent care / Continent care, transferring, ambulation, range of motion, communication and other needs.
• Provides care that maintains each Guest’s skin integrity to prevent pressure ulcers, skin tears and other damage by changing incontinent Guests, turning, repositioning immobile Guests and by applying moisturizers to fragile skin and other areas.
• Performs various tasks assigned by the floor nurse including checking vital signs, weighing Guests, applying creams/ointments and collecting specimens.
• Acute and Rehabilitative Care
• Long term / Short term Care
• Memory care
• Blood Draws Over a 100
• Blood Pressure
• Temperature
Mechanical Assembler
Graco - Rogers, MN
January 2021 to October 2021
• Assemble/package pumps and spray products in warehouse manufacturing environment
• Perform all quality checks on inventory/parts prior to assembly
• Meet/Exceed production standards; hitting goals and working safely at every point in the manufacturing process
• Work in a warehouse setting
• Receive, process, locate parts/product/shipments in warehouse; prep for assembly Frame Processor
Curries - Mason City, IA
April 2019 to March 2020
• Labeled and loaded pallets
• Scanned inventory
• Selecting appropriate metal parts for assembly and shipping
• Utilized computer software for keeping track of inventory and shipping
• Machine Operator
Phlebotomist
Mercy North Iowa - Mason City, IA
November 2018 to April 2019
• Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis
• Performed a variety of secretarial and clerical duties to provide support to laboratory personnel in the management of client diagnosis, monitoring and treatment of disease.
• Over 1000 blood draws within a shift
Borrower Services Representative
Great Lakes Higher Education - Eagan, MN
November 2013 to April 2017
-Addressed student loan borrowers questions and concerns with accurate information
-Answered incoming and outbound calls
-Reviewed and explained accounts to borrowers
-Resolved problems and offered multiple options such as payment plans Customer Service Representative Team Leader
Rust Consulting - Minneapolis, MN
September 2011 to June 2013
-Answered inbound and outbound calls regarding housing foreclosures
-Maintained call center database by entering relevant client information
-Monitored and supervised the call queue
-De-escalated unresolved client conflicts
Janitor
ABM Janitorial Service - Chicago, IL
June 2010 to January 2011
-Cleaned office buildings and overall work environment for next business day
-Emptied wasted baskets, swept floors, dusted furniture, and vacuumed carpets Packer/Picker
M & M Mars - Oak Park, IL
August 2007 to January 2008
-Performed assembly line work for product following written directions
-Picked and packed product for shipping
-Earned Food Safety Certificate
Shipping and Receiving
Wallace Staffing - Saint Charles, IL
June 2004 to October 2006
• Assembled cruise books utilizing binding technology
• Labeled and loaded international and national book shipments
• Responsible for scanning inventory, picking and packing
• Performed basic computer skills and utilized shipping software Education
High school diploma or GED
Association House Of Chicago - Chicago, IL
Skills
• Venipuncture
• Custodial Experience
• Phlebotomy
• Vital Signs
• Commercial Cleaning
• Customer Service
• Shipping & Receiving
• Microsoft Word
• Driving Experience
• Home Care
• Hospital Experience
• Assembly Experience
• Packaging
• Cash Handling
• Computer Skills
• Warehouse Distribution Experience
• Warehouse Experience
• Team Leader
• Teamwork
• Order Picking
• Driving
• Patient Care
• Manufacturing
• Infant care
• Typing
• Delivery driver experience
• Communication skills
• Assembly
• Mechanical knowledge
• English
• Customer support
• Fraud
• Analysis skills
• Caregiving
• Acute care
• Critical care experience
• Primary care
• Behavioral health
• Hospice care
• Home health
Certifications and Licenses
Certified Nursing Assistant (CNA)
Certified Phlebotomist
CPR Certification
Personal Care Assistant
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