Kendra Wilkins

708-***-****

adybis@r.postjobfree.com

EDUCATION

Lincoln College May 2018

Associates of Arts, General Studies

Rowe-Clark Math and Science Academy June 2014

High School Diploma

Very hardworking, determined, outgoing young woman who can and will tackle any obstacle. Strong team player with good written and oral communication skills, ability to work independently and oversee multiple tasks, strong customer service skills. EXPERIENCE

TASC, Treatment Alternatives for Safe Communities Chicago, IL (Case Manager) July 2021-Present

• Welcoming clients’ home via phone and scheduling initial face to face check-ins

• Provide referrals for identified needs of the client and crisis intervention when needed

• Monitoring clients’ treatment progress

• Conducting follow ups, check-ins, and discharges A Super T- Amazon Elgin, IL (Delivery Driver)

August 2020-February 2021

• Deliver packages to homes, retail locations, and other delivery locations

• Interact with customers in a professional manner

• Use route navigation apps and knowledge of area to deliver packages to customers on time Gold Rush Gaming Hoffman Estates, IL (Call Center Representative) April 2019-July 2020

● Dispatched technicians to locations

● Closed out calls

● Filed paperwork

GC Services Elgin, IL (Account Representative 3rd Party) October 2018-May 2019

● Responsible for initiating calls with delinquent customers by phone to collect payments and settle accounts

● Followed up delinquent accounts

● Monitored overdue accounts, received payments and post amounts paid to customer accounts Aramark Carpentersville, IL (Lunch Monitor)

August 2018-October 2018

● Monitored students’ behavior during lunch

● Assisted with cleaning the cafeteria and the flow of the lines

● Communicated with school staff regarding students’ behavior JP Morgan Chase Chicago, IL (Mail Clerk)

April 2018-July 2018

● Sorted and identified incoming mail

● Disposed of unnecessary correspondence and advertisements

● Completed incorrectly returned mail

Walgreens Chicago, IL (Customer Service Representative) April 2018-July 2019

● Assisted customers in a variety of departments including grocery, pharmacy, and health and beauty

● Handled cash and credit payment transactions

● Greeted and physically assisted customers when needed Target Chicago, IL (Team Member)

May 2017-January 2018

● Provided outstanding guest experience through welcoming interactions and product knowledge

● Received guest concerns in a positive, helpful manner

● Delivered accurate pricing through tickets, labels, and signs Walmart Niles, IL (Cashier)

September 2016- November 2017

● Greeted customers and handled all cash, debit/credit and check transactions

● Provided outstanding customer service

● Supervised customers for loss-prevention measures Lincoln College Lincoln, IL (Student Resident Assistant) August 2015- May 2016

● Organized resident programs and activities every month for over 40 students

● Mediated conflict between residents

● Tutored and assisted residents with homework

● Enforced quiet hours, curfew, and visitors sign ins VOLUNTEER

A Safe Haven Chicago, IL (Kitchen Assistant)

April 2017-October 2017

● Ensured the food preparation areas is clean and hygienic, washed utensils/dishes and store appropriately

● Sorted, stored and distributed ingredients

● Disposed of rubbish and cleaning the equipment, floors and other kitchen tools Boys and Girls Club Carpentersville, IL (Mentor)

August 2018-October 2018

● Helped 4th and 5th graders with homework

● Supervised members and ensured safety

● Coordinated program services and cooperative learning activities for members REFERENCES

Bridgette Davis 312-***-****)

Ms. Davis is an Institute of Education Sciences Fellow at The University of Chicago and the former Dean of College at Rowe-Clark Math and Science Academy

Kallie Clark 714-***-****)

Ms. Clark is an author and education researcher. I have assisted Ms. Clark on several projects related to education policy and research

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