Customer Service Representative
Resume:
April Stephenson
**** *. ********** ***. ***, Sherman, 75090, TX (US)
************@*****.***
PROFESSIONAL SUMMARY
Experienced customer-focused individual with a positive attitude interested in a Customer service position. With me I bring my strong customer service experience and work ethic. I can finish each shift strong. I will consistently providing the same level of care to the last customer of the day that I gave to my first. EXPERIENCE
Family Services Counselor, Cedarlawn Memorial Park
• Worked with the loved ones of deceased to plan the burial arrangements.
• I attended the services with the families.
Jul. 2022 - May. 2023
Sherman, TX
Customer Service Representative, Dialog Direct
• Took inbound calls from members, doctor's offices, and pharmacies for Prime Therapeutics a pharmacy benefit manager.
• Worked with multiple departments to resolve member's issues. November. 2015 - June. 2022
Team Lead, Dialog Direct
• Managed a team of up to 25 agents Worked effectively with other departments to solve multi-layered problems. Created several training aides and programs mostly related to proper research for call quality and customer service skills. My calls were often used in training and for examples to the client Prime Therapeutics. January. 2017 - February. 2019
SWAT Agent, Dialog Direct
• Took inbound supervisor calls and agent assistance requests. August. 2016 - January. 2017
EDUCATION
May. 2001 High School Diploma
• Allen High School, Allen, TX
Customer Service
Inbound calls
Professional communication
Works well with others
SKILLS
Expert
Expert
Expert
Expert
English
LANGUAGES
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