Customer Service Representative
Resume:
JULIETTE L. JOHNSON
Plainfield, NJ 07060
*****************@*****.***
SUMMARY OF QUALIFICATIONS: Conscientious and detail oriented Customer Service professional with over 15 years of experience in both a retail and an office environment. A self-starter who is able to effectively set and meet priorities, achieve immediate and long-term goals and satisfy a company’s operational needs. Functions well in a fast-paced, high pressure environment, always maintaining a positive attitude. A strong independent worker, requires minimal supervision and is a solid team player.
PROFESSIONAL EXPERIENCE
September 2016 – March 2017 Shoprite, South Plainfield, NJ
DELI CLERK
Greeted customers in deli department area and answered questions on product store locations
Sliced meats and cheeses as per customer specifications
Filled customer requests for salads and prepared items
Cleaned commercial slicers, display cases and counters
Followed all food safety processes and procedures
October 2013 – January 2016 TJMaxx, Watchung, NJ
SALES ASSOCIATE
Greeted customers entering the fitting room area
Monitored the fitting room area, providing count of items in and out
Observed customers to assist in minimizing merchandise loss prevention
Provided customers with feedback on merchandise purchases
May 2007 – September 2011 Atlantic & Pacific Tea Co., Fanwood, NJ
CASHIER/DELI CLERK
Assisted customers with purchases
Processed payments as check, cash, debit and credit providing receipts and change
Received and filled customer orders for deli products, meats, cheeses and salads
Handled products following all food safety processes and procedures
Answered customer questions in reference to food items
Restocked deli products in cases
Cleaned and sanitized cases and slicers daily
April 2003 – April 2007 EZ Pass (ACS), Newark, NJ
CUSTOMER SERVICE REPRESENTATIVE
Assisted customers with questions and complaints
Provided customers directions concerning their EZ Pass accounts
Posted payments and processed adjustments to customer accounts
November 1997 – April 2003 CDI, Springfield, NJ
TECHNICAL RECRUITER
Matched technically trained professionals with available positions
Researched the internet for employment opportunities and made cold calls to schedule interviews for clients
EDUCATION: Cheyney University of Pennsylvania, Cheyney, PA – Special Education Studies
Scotch Plains Fanwood High School, Scotch Plains, NJ – Diploma
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