Customer Service Representative

Barbara Vargas Customer Service specialist with ** years of experience in the

Telecommunications industry specializing in AMTELCO software. I am an effective communicator and seek to obtain employment that provides opportunities for learning and advancement. Customer Service Representative

Personal Data Experience

Phone

Stericycle Communication Solutions 08/2009 - Present 773-***-**** Customer Service Representative

820 N Orleans St, Chicago, IL 60610

E-mail

***********@*****.*** Answer incoming calls using computer-telephony integration

Sustain relationships of trust through open and interactive communication

Provide correct and timely responses to clients requesting information

Escalate calls to appropriate resource and department

Relay time sensitive information in an efficient manner

Resolve customer complaints via phone, email, and fax Key Skills

• Willingness to Research

• Strong Customer Relations

• Ability to Handle Failure

• Work Well With Others

Target 04/2016 – 09/2017

• Type 60-70 WPM Cashier

4825 Valley Forge Ln N, Plymouth, MN 55442

Software

Greeted customers while offering superb customer service attention

Requested and received payment while operating cash register

Worked as contributing member of a stock inventory team

Maintained inventory control and managed new shipment

Managed space allocation for inventory display

MS Excel, Word, PowerPoint

Intermediate

Lotus

LewisCo Group 08/2007 – 11/2007

Intermediate Disability Case Manager

570 Lake Cook Rd, Ste 106, Deerfield, IL 60015

Languages

Processed incoming short-term disability and concurrent FMLA claims

Determined and documented claim eligibility

Confirmed appropriate pay for claimants

Referred and participated in claim reviews with medical and vocational staff as needed

English

Excellent

Spanish

Combined Insurance 02/1997 – 05/2006

Excellent Claims Approver

5050 N Broadway Ave, Chicago IL 60640

Education

Responsible for review and analysis of accident and health claims

Determined whether claims should be paid or if more information is needed

Involved in basic investigations through contact with either the patient or medical staff

Senn High School

High School Diploma - 1981

5900 N Glenwood Ave, Chicago, IL

60660

Additional Skills

Support and provide superior service via phones, e-mails and faxes.

Understand the impact of attitude in handling calls professionally.

Able to effectively deal with different behavior types on the phone.

Able to handle special telephone tasks like call transfers Reference Available Upon Request

Contact this candidate