Marcia Shoemaker

**** **** ******

Dunmore, PA **510

570-***-****

adyba9@r.postjobfree.com

Summary

I am interested in a part time position that will utilize my experience in a medical office and a call center setting.

Work experience

Administrative Assistant

LaPorta & Associates, PC - Dunmore, PA, - December 2013 to Present

Job Description, front desk, medical records, doctor credentialing, scanning and faxing, updating EMR charts, and insurance referrals.

Call Center Customer Service Representative

Notified MD/Stericycle - Dunmore, PA, -February 2011 to December 2013

Physicians Answering Service, Answering after hour calls from patients to be forwarded to physicians.

Call Center Customer Service Representative

Geisinger - Scranton, PA, -November 2005 to November 2008

Patient Service Coordinator, Answering and researching patient insurance issues.

Call Center Customer Service Representative

PENN FOSTER - Scranton, PA, -November 1998 to November 2005

Enrollment advisor, Handled in and out bound call from prospective students to help them enroll in the proper program.

Education

High school diploma

Dunmore High School

Skills

Customer service/patient services - 20+ years

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