Marketing Coordinator

Laura Ordonez

***** ****** ****** **** * Chatsworth, CA. 91311 * 818-***-**** * *******************@*****.***

I am savvy in both personal and commercial lines claims handling and estimating, training and development, and business management with established excellence in coverage and liability investigations, fraud identification, revenue growth, customer satisfaction, and operations. I have a demonstrated track record in managing projects as well as increasing brand growth and sales. I am adept at instituting process improvements that increase operations and impel company objectives. I have remarkable documentation of improved customer satisfaction levels. I am an insightful trainer with remarkable results in developing awareness and capabilities of others to surpass business goals and objectives.

Core Competencies

Claims Handling • Estimate Writing • Full Cycle Recruitment • Client Relations • Employee Relations• Business Development • Employee Development and Coaching • Market & Risk Analysis • Insurance Sales and Marketing Management • Special Investigations

Professional Experience

The Hartford Insurance Company

VASR – Auto Damage Assessment November 2021 – October 2022

- I accurately and timely inspected vehicles: completing estimates, documenting claims appropriately, and meeting productivity goals

- I proactively updated customers on the repairs and repair process of their vehicle

- Set clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligation.

- Developed and maintained relationships with shop owners, managers and technicians ensuring that the proper parts were ordered and repairs made in a timely manner.

- Identified damages related and unrelated to the claim and addressed appropriately consulting with SIU when necessary

- Issued payments for claims resolution

- Evaluated vehicles for total loss determination and established total loss evaluations.

- Reviewed and assessed the validity of all supplement requests.

100% accuracy in estimate review

Rated in the top 5 in production every month

I have experience with personal automobiles, commercial automobiles, trailers, and recreational vehicles

Progressive Insurance

Managed Repair Representative May 2019 – October 2021

- I accurately and timely inspected vehicles: completing estimates, documenting claims appropriately., and meeting productivity goals

- I proactively updated customers on the repairs and repair process of their vehicle

- Setting clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligations.

- Developed and maintained relationships with shop owners, managers and technicians ensuring that the proper parts were ordered and repairs made in a timely manner

- Identified damages related and unrelated to the claim and addressed appropriately involving SIU when necessary.

- Issued payments for claims resolution.

- Evaluated vehicles for total loss determination and established total loss evaluations.

- Reviewed and assessed the validity of all supplement requests.

100% accuracy in estimate review

Supplement Percentage of 14.5% on average

I have experience with personal automobiles, commercial automobiles, trailers, and recreational vehicles

Claims Generalist Associate Commercial Lines and Mentor May 2016 – May 2019

Claims Generalist Associate Personal Lines August 2015 – May 2016

- I interviewed claimants and witnesses to gather pertinent information surrounding coverage and liability investigations, handled damage reviews and scene investigations to determine extent of damages being claimed and facts of loss involving the incident, consulted with colleagues for expert evaluations of damages and injuries being claimed, reviewed police and hospital records to assist in liability investigations, examined photographs and video, negotiate with claimants, work with attorney’s to defend insured’s position when claim is contested, and handle payouts. Analyzed policy documents to determine coverages afforded through the policy and determined the extent of liability on insured’s concerning property damage, comprehensive, collision, on-hook and cargo related coverages.

100% accuracy in file review

Shared Responsibility applied on average 12.7%

Inventory levels maintained on average at 38

Mentored teams of 6 new hires at a time

Ajilon Professional Staffing

Executive Recruiter August 2014 – August 2015

- Human Resources, Operations, Marketing, Supply Chain and Executives

- I recruited for all human resources, operations, marketing, supply chain and executive suite positions for corporate accounts in the Southern California Region covering the Woodland Hills, Burbank, Downtown LA, West LA, and Torrance offices.

- I was responsible for all new assignment enrollment and attachments, reference checks, background investigations, drug screening processes, and direct hire fees processing.

- I was responsible for assisting clients with job descriptions, salary negotiations, and relocation fees if necessary.

- I completed a high volume of recruitment and sourcing through internal database, Indeed, Monster, Job Fairs, and LinkedIn.

- I maintained a professional relationship with all clients: transactional, partnerships, and corporate.

- I coached and counseled our clients on HR practices and CA Laws, as well as co-employment policies to ensure proper servicing of each account/client.

American Cancer Society

Specialist, Relay for Life – Recruiter – Contract Position February 2014 – May 2014

- I was accountable for achieving net fundraising goals for a portfolio of Relay for Life events, ensuring management of operational budgets and recruitment of talent.

- I completed high volume recruitment and sourcing for accounting, marketing, operations, logistics, sales, and various management positions across the San Gabriel Valley for Relay for Live events.

- I was responsible for sourcing and recruitment through internal databases, local events, Facebook and LinkedIn.

- I coordinated onsite interviews and on-boarding process of new volunteers.

- Identified talent, developed leadership for events, and handled employee relations issues

- I created, managed and grew community relay presence across social media channels, including, but not limited to blogs, Twitter, Facebook, LinkedIn, and YouTube.

•I increased major donor gifts by 25% through relationship cultivation with C-level executives

•Through recruitment efforts I Increased volunteers within my communities by 20%, increased survivor involvement by 25%, came in under budget by 25% by increasing in-kind donations by 15%.

Bank of America

Mortgage Servicing Specialist III – Project Management March 2010 – January 2014

- I lead the preparation of reports to managers and staff to drive performance on a daily, weekly, monthly, and yearly basis. Established goals for the unit. Directly managed a staff of 25 account specialists whom were single point of contact for customers, to provide assistance through escalation process. I provided input on performance evaluations, salary/merit recommendations, disciplinary action, hiring decisions, and reward and recognition of employees under my supervision.

I Created training platforms and materials for regulatory goal efficiency

I Wrote internal and external communications for the Face-to-Face program

oFace to Face Audit Codes.ppt, Face to Face Audit Form.pdf, QC Audit Costa Rica Training November 2011.pptx, Making Home Affordable Face to Face.pdf

I was an Escalations Account Manager for the Collections Executive Response Team – Evaluating underwriter’s decisions and proposing credit decisions that factor in potential risks

I Received Global Recognition for achieving 150% and higher of goal in resolved underwriting cases on a weekly basis, surpassing HUD’s compliance requirements of 95% by scoring 99.1%, and reducing regulatory costs by 12 million

Education

University of Phoenix, Bachelor Degree Business Marketing, Graduated with Honors

Software

Claimstation, PD Suite, Mitchell, AS400, Siebel, Various CRM Software, Salesforce, MS Office-Excel-Word-PowerPoint-Publisher-Access, Cosmos, Lotus Notes, Google Docs, Concur, Workday, SharePoint, Cision, FUNdraising

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