Front Desk High Point
Resume:
SUMMARY
Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency
and time savings. Excellent interpersonal, communication and problem-solving abilities.
EXPERIENCE
LaQunita Inn - Shuttle Van Driver
Greensboro, NC • 11/2021 - Current
High Point University - Front Desk Agent
High Point, NC • 08/2021 - Current
Hoilday Inn Express - Shuttle Van Driver
CONTACT
***********@*****.***
High Point, NC 27260
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
T Wingate Andrews High
School
High Point, NC • 06/1986
Tracia Bennett
• Kept shuttle and reception areas clean and organized.
• Drove shuttle between [Location] and [Location] up to [Number] times per day.
• Received incoming calls and coordinated with staff to fulfill customer requests. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
•
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
•
• Responded to inquiries and room requests made online, by phone and via email.
• Facilitated successful front desk operations for high-volume hotel. Handled payment processing and provided customers with receipts and proper bills and change.
•
• Input customer data into reservation systems and updated to reflect room changes.
• Posted charges, updated accounts and issued bills to departing guests.
• Answered telephones and greeted visitors to assist, answer questions and direct. Stayed current on local attractions and special events to help guests with entertainment options.
•
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
•
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
•
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
•
• Customer Service
• Dependable and Trustworthy
• Customer Relationships
• Valid NC License
Greensboro, NC • 09/2019 - 03/2020
Home2 Suites by Hilton Hotel - Breakfast Attendant Greensboro, NC • 01/2016 - 08/2019
Homewood Suites - Catering Server
Greensboro, NC • 03/2016 - 04/2019
Advance Home Care - Cleaner
Greensboro, NC • 01/2015 - 06/2016
Carson-Dellosa - Picker Packer
High Point, NC • 03/2013 - 01/2014
• Drove shuttle between [Location] and [Location] up to [Number] times per day.
• Inspected vehicle and personally handled routine upkeep. Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
•
• Followed regular schedule of pickups for individual customers and groups. Set out and arranged cold foods such as cereal, muffins and sweet rolls for self-service area.
•
• Stocked coffee, juice and milk dispensers continuously for guests' beverage needs. Created food displays according to established standards and replaced dated products with fresh.
•
Set up and tore down all catering services in banquet halls and at customer locations.
•
Prepared individual condiments and dispensers for transportation to catering locations.
•
• Loaded supplies and food into delivery vans and unloaded at events.
• Sanitized frequented areas and equipment using approved supplies. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
•
Contact this candidate