SUMMARY

Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency

and time savings. Excellent interpersonal, communication and problem-solving abilities.

EXPERIENCE

LaQunita Inn - Shuttle Van Driver

Greensboro, NC • 11/2021 - Current

High Point University - Front Desk Agent

High Point, NC • 08/2021 - Current

Hoilday Inn Express - Shuttle Van Driver

CONTACT

adyb9o@r.postjobfree.com

336-***-****

High Point, NC 27260

SKILLS

EDUCATION AND TRAININ

G

High School Diploma

T Wingate Andrews High

School

High Point, NC • 06/1986

Tracia Bennett

• Kept shuttle and reception areas clean and organized.

• Drove shuttle between [Location] and [Location] up to [Number] times per day.

• Received incoming calls and coordinated with staff to fulfill customer requests. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

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• Responded to inquiries and room requests made online, by phone and via email.

• Facilitated successful front desk operations for high-volume hotel. Handled payment processing and provided customers with receipts and proper bills and change.

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• Input customer data into reservation systems and updated to reflect room changes.

• Posted charges, updated accounts and issued bills to departing guests.

• Answered telephones and greeted visitors to assist, answer questions and direct. Stayed current on local attractions and special events to help guests with entertainment options.

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Worked with housekeeping and maintenance staff to address and resolve building and room issues.

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Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

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Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

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• Customer Service

• Dependable and Trustworthy

• Customer Relationships

• Valid NC License

Greensboro, NC • 09/2019 - 03/2020

Home2 Suites by Hilton Hotel - Breakfast Attendant Greensboro, NC • 01/2016 - 08/2019

Homewood Suites - Catering Server

Greensboro, NC • 03/2016 - 04/2019

Advance Home Care - Cleaner

Greensboro, NC • 01/2015 - 06/2016

Carson-Dellosa - Picker Packer

High Point, NC • 03/2013 - 01/2014

• Drove shuttle between [Location] and [Location] up to [Number] times per day.

• Inspected vehicle and personally handled routine upkeep. Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

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• Followed regular schedule of pickups for individual customers and groups. Set out and arranged cold foods such as cereal, muffins and sweet rolls for self-service area.

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• Stocked coffee, juice and milk dispensers continuously for guests' beverage needs. Created food displays according to established standards and replaced dated products with fresh.

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Set up and tore down all catering services in banquet halls and at customer locations.

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Prepared individual condiments and dispensers for transportation to catering locations.

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• Loaded supplies and food into delivery vans and unloaded at events.

• Sanitized frequented areas and equipment using approved supplies. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

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Contact this candidate