Customer Service Office Administrative

SKILLS

Fresno,CA

**********@******.***

ITZIA DUQUE (559-***-*****

University of California Santa Cruz

Bachelor's Degree in Psychology

Research Methodologies: Proficient in

conducting literature reviews, designing

experiments, and analyzing data to draw

meaningful conclusions.

- Effective Communication: Exceptional

verbal and written communication skills

for conveying complex ideas and

research findings to various audiences.

Active listening and empathy enable

effective interpersonal communication.

- Problem-Solving: Proficient in

recognizing, analyzing, and resolving

problems using psychological principles,

fostering positive outcomes for

individuals and groups.

- Understanding Human Behavior: In-

depth knowledge of factors influencing

behavior, cognition, and emotions,

facilitating accurate assessments of

individual and group dynamics.

- Empathy and Interpersonal Skills:

Strong interpersonal aptitude, including

empathy, rapport building, and active

listening, enabling effective

communication and relationship

building.

- Ethical Awareness: Thorough

understanding of ethical guidelines,

confidentiality, informed consent, and

cultural sensitivity, with the ability to

navigate ethical dilemmas professionally.

- Data Analysis and Statistics: Proficient

in statistical analysis, data interpretation,

and utilizing statistical software to derive

insights and evidence-based decisions.

- Teamwork and Collaboration:

Experienced in collaborative research

projects, group assignments, and

practical experiences, demonstrating

effective teamwork, leadership, and

contribution.

- Adaptability and Flexibility: Well-

versed in adapting to changing

environments, working with diverse

populations, and displaying resilience in

challenging situations.

- Critical Thinking: Skilled at evaluating

information, identifying patterns, and

making logical deductions while

considering biases and trends.

PROFESSIONAL EXPERIENCE

Oversaw and mentored a team of student leaders responsible for organizing events and creating informative flyers. Ensured timely completion of office administrative tasks, maintaining an efficient workflow.

Actively participated in diverse activities aimed at fostering on- campus political engagement and facilitating open discussions with local and state elected officials.

Advocated for student interests and concerns, representing the university community in local affairs.

University of California, Santa Cruz - 2023

Led Cluster 9 (The Building Blocks of Life: Molecules and Cells in Biology) in organizing extracurricular activities.

- Ensured students' attendance and collaborated with professors and teaching assistants to support their final projects.

- Prioritized student safety within and outside of their living spaces, establishing clear expectations and rules for the five- week program.

- Provided assistance and supervision to students aged 13 to 17 years old.

University of California, Santa Cruz 2022-2023

Delivered exceptional customer service by promptly and knowledgeably addressing inquiries about product inventories and specifications, fostering a positive and enjoyable shopping experience for customers.

Demonstrated strong attention to detail in maintaining the store's cleanliness and organization, ensuring a visually appealing and inviting environment. Regularly restocked inventory and performed general cleaning duties, such as sweeping and window cleaning.

Exhibited precision and efficiency in handling pricing of goods and accurately calculating total bills using various tools and technology, facilitating seamless and error-free transactions for customers.

Fresno CA, - 2018-2020

Student Union Assembly, Santa Cruz, CA

COSMOS Program, Santa Cruz, CA

Abercrombie and Fitch— Brand Representative

Calculated prices of goods and processed payments using calculators, cash registers, and optical scanners. Operated manual and semi-automatic espresso machines, as well as a commercial coffee brewer.

Developed a strong memory for drink orders and preferences of regular customers, enhancing brand loyalty.

Provided prompt, personalized, and friendly service to an average of 500+ customers daily in a fast-paced drive-thru and cafe environment.

Fresno,CA 2020- 2022

Starbucks Barista

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