Customer Service Operator 1
Resume:
MERALIS LEON
*** * ***** ******, *******, FL ****1 · 484-***-****
*************@***.***
Looking for an opportunity to utilize my education, training and skills to help others reach their fullest potential, while also contributing to the overall success of the company. Great deal of knowledge in manufacturing and processes along with 24 total years of warehouse and manufacturing experience. I carry 18 years of leadership experience along with 3 years of cleanroom experience. History of working well with others and playing a key role in training and development of coworkers. WORK EXPERIENCE
2016 - 2023
ASSEMBLY OPERATOR 2016 – 2019
SENIOR OPERATOR 1 2019 - 2022
SENIOR OPERATOR 2 2022- PRESENT
ALCON, SINKING SPRING, PENNSYLVANIA
• CLEANROOM ASSEMBLY OPERATOR 2016 - 2019
Follow strict gowning procedures and CGMP guidelines
Assemble pharmaceutical blades and cutting instruments into handles according to standard operating procedures.
Bend blades to the proper angle according to product specifications.
Perform quality checks in every 100 units using comparator device, and record results on batch production record.
Document all cleaning of work center.
• SENIOR OPERATOR 1 & SENIOR OPERATOR 2 (NON-CLEANROOM) 2019 - 2022
Loading needles into a fixture.
Set measurement parameters via HMI screen according to SOP.
Perform quality checks every 75 units and log results on BPR.
Inspect needles using microscope to check for defects or scrap.
Operate laser weld machine to weld the wire and needle together.
Perform routine maintenance on a weekly basis
2
EDUCATION
OCTOBER 2015 – APRIL 2016
MEDICAL INSURANCE AND BILLING, READING AREA COMMUNITY COLLEGE
• Internship: Cardiology associates of West Reading SKILLS
• Forklift
• SAP
• Trouble shooting experience
• Bilingual
• Computer skills
• Machine operating
• Leadership skills
• ICD 9 & 10, CPT, & HTCP CODING
• Reliable
• ERP experience
• Customer service experience
• 5S
2010 - 2014
HOUSEKEEPER (PART TIME)
CONCORD COURTYARD BY MARRIOTT, WYOMISSING, PENNSYLVANIA
• Responsible for stocking and replenishment of hotel items.
• Responsible for cleaning and sanitization of all areas of the hotel.
• Assisting hotel guest with issues and concerns.
• Customer service.
1995 – 2013
TEAM LEADER/CELL COORDINATOR
BALDWIN HARDWARE, READING, PENNSYLVANIA
• Assisted with coordinating the shipping of finished material.
• Reviewed dispatch list and delegated the work amongst my team.
• Used various types of forklifts to pick material
• In charge of setting up workstations and troubleshooting when problems arise.
• Used SAP for inventory tracking and bin to bin movements.
• Adjusted employee production throughout the workday when needed.
• Assisted other departments when needed.
• Assisted with sustaining 5S standards for process improvements. 3
REFERENCES
DENNIS WERT
PRODUCTION MANAGER – DORMA DOOR
717-***-**** EXT 4211
MARIA SPEICHER
INSTRUCTOR – GATEWAY CENTER
MATT WITMER
SUPERVISOR – ALCON
JADE SANTOS
CONSTRUCTION ADMIN – FERRARO CONSTRUCTION GROUP
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