Customer Service Coordinator
Resume:
West Springfield, MA *****
**************@*****.***
Denise Bramlett
SUMMARY Motivated and professional, compassionate and hard-working. Remains calm and effective in difficult and stressful situations. Demonstrates a strong work ethic and time management.
PROFESSIONAL EXPERIENCE
Atlas Copco Compresors., Service Coordinator. Oct. 2020 - present
● Schedule and provide support for all shop and field service repairs of compressed air equipment
● Work with the Service Manager to coordinate the activities of the Service Department
● Serve as liaison between the Service Manager, Service Technicians, Parts Specialist, and customers
● Perform daily review of paperwork and process work orders for invoicing
● Perform forward planning of work orders
CYIENT Inc., Delivery Assurance Representative. Mar. 2018
- Feb. 2020
● Assure on time delivery of parts to my customer
● Track deliveries from multiple suppliers until received
● Manage the interface with PW supply base
● Daily direct contact with suppliers to ensure on-time delivery
● Report to my team leads on part status and commit dates
● Communicate daily with suppliers for any misses or turnbacks ENT Surgeons of Western New England, Cert. Medical Asst. Nov. 2015 – Mar. 2018
● Assist surgeons with cancer patients pre and post operatively
● Set up exam rooms for procedures, tests and biopsies
● Take vital signs and prep patients daily
● Order tests, make appointments and send medications
● Triage patients post-surgery/cancer care
Ludlow Medical Center, Dr Mercadante-PCP, Cert. Med Asst. Mar. 2005 - Nov. 2015
● Obtain vital signs, medical history, patient complaints/concerns
● Perform blood draws, immunizations, EKGs, urinalysis
● Monitor and order medical supplies and drugs
● Schedule CT scan, MRIs, x rays, specialty appointments
● Familiar with E-prescribing, Lytec MD, All Meds
Pride Convenience Store, Store Manager-West Spfld, MA 1999-2003
● Managed a crew of 8 employees, bank deposits, cash drops
● Performed weekly payroll, schedules and disciplinary actions
● Ordered lottery, tobacco, multiple vendors, dairy, deli items
● Kept store stocked and clean, including monthly inventory
● Obtained and submit weekly gas prices within the area EDUCATION
● Branford Hall Career Institute, Springfield, MA Graduation Date: 2005
● American Red Cross-Certified Nurses Aid, Westfield, MA Graduation Date: 1998
● West Springfield High School, West Spfld, MA Graduation Date: June 1997 SKILLS
● Microsoft Excel, Microsoft Word, SAP, Windows, LDAP, Data Entry, Ryder tracking, COPS
● Payroll/scheduling, Computer literate, E-Prescribing software, Lytec MD software, All-Meds system, MassPat certified
● Customer Service, Scheduler, Coordinator, Store Manager, Head Cashier, Podiatry, Otolaryngology, Orthopedic Medicine, Primary Care, Phlebotomy ACHIEVEMENTS
● Professional Certified Medical Assistant degree, First Aid certification, CPR certification, AED Certification, Certified Nurses Aid, Perfect Attendance Award, President’s Honors Achievement
REFERENCES
● Available upon request
Contact this candidate