Operations Manager

Amir Valdera *** - *** - **** ***********@*****.***

Logistics Operations Manager

Customer-centric Hospitality Service professional with expertise in front and back-office operations, sales support, and guest relations. Excel in fostering memorable customer experiences through personalized service, enforcement of quality standards and innovation in problem-solving. Handle high pressure, deadline-driven environments with poise and ease. Key Qualifications

Proactively Supervise & Manage Team Members to reach KPIs Sales Coordinator & Leverage of POS/ERP systems

Demonstrated ability to reduce operating costs, analyze ROI and P&L Experienced in Marketing & OmniChannel initiatives to facilitate sales generation Career Progression & Select Accomplishments

Läderach Chocolatier Suisse New York, NY Nov 2019 – Present North America Ecom Operations Manager

Exceeded <143.9% FY Budgetary Goal

Managed teams of <20 headcount

Established 3PL relationships to simplify supply chains & reach new Markets

Creating reports to track and analyze weekly KPI’s; monitoring weekly sales trends against P&L

Leveraging Stakeholder Buy-in to support various initiatives

Managing External teams via Omnichannel for Project execution/coordinating with Retail team

Establishing Various KPI’s to maximize productivity & efficiencies

Cross referencing Best Sale Strategies to maximize revenue goals

Executing CRM duties with but not limited to answering customer queries via email,supporting retail sales team operations, advising C suite members with feedback on regular basis to ensure prompt issue resolution pertaining to product catalog, communicating website improvements in regards to language Ecom Assistant Manager/CRM Nov. 2019 – August 2020 Member of a small startup team leading and directing sales representatives to meet daily quotas in fulfillment goals regarding North American sales volume. Leveraging Logistics programs and commercial resources to strive to meet delivery received by dates despite economic pandemic; as well as Supporting role in achieving day to day operations and sales goals. Supporting management with keyholder, cash management responsibilities and Inventory auditing. Select Accomplishments:

Achieved 5th spot out of 67 retail locations in global sales within one month of Grand opening

Achieved cyclical weekly volumes in excess of 400 orders while maintaining cost effectiveness

Striving to keep communication clear and concise across all pertinent teams in regards to customer satisfaction

Coordinating operations in support of Marketing efforts and Corporate Sales CLUB QUARTERS HOTEL/PARK TERRACE HOTEL New York, NY Sept. 2018 – Aug. 2019 Guest Service Coordinator

Facilitated exceptional guest experiences for all hotel patrons through the delivery of quality guest services, including valet service, cab reservations, luggage assistance, in-room dining, technology services, and coordination of concierge services. Leveraged time management skills to prioritize and structure the workflow of guest requests, administrative tasks, and ad hoc projects, completing all tasks to properly administer all guest amenities and perks. Ensured the timely and efficient response to all personalized guest requests, complaints, and service discrepancies to maintain quality standards. Select Accomplishments:

Integral member opening team, contributing to its ranking among Trip Advisor’s Top 10 New York City Hotels within its first six months of operations.

Operational duties and facilities Management

UNION SQUARE HOSPITALITY GROUP New York, NY Aug. 2016 – Jan. 2018 IRD Banquets & events Coordinator

Performed independent and team-based job functions to support daily guest services for more than 250 guest rooms. Monitored guest room inventory,including minibar usage, to determine incidental charges. Expedited breakfast, lunch, and dinner options to guests while operating POS systems to maintain accurate folio billing. Provided supplemental staffing for large meetings, banquets and special events conducted at the hotel.

Select Accomplishments:

Distributed daily workflow across all team members to adequately service all guest rooms, efficiently resolving scenarios of inventory shortages, IT failures, and quick turnaround to achieve high guest retention and an exceptionally low margin of error in incidental billings.

Supported Property Sales Teams in various Private Banquets & Events

Supported Hospitality teams in various Internal Banquets & Events URBAN OUTFITTERS CAFE New York, NY Oct. 2015 – 2017 BOH Manager

Worked tirelessly to contribute to the team dynamic by managing a small staff of prep cooks to consistently perform timely preparation of fruits, salads, and poultry to support menu-based meal preparation and catered functions. Achieved and exceeded sales expectations Monitored inventory levels to mitigate sales losses. Education & Certifications

Associate Degree in Multimedia Programming and Design – Borough of Manhattan Community College, New York, NY Google Project Management & Content Marketing Strategy Certified - through UC Davis Proficient in Microsoft, Google Suite, POS Systems including Opera, Magento, Comarch Familiar with SEO

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