Account Executive Customer Service
Resume:
Terrence Burke
Orlando, FL *****
**********************@***********.***
Results-oriented Account Executive with years of experience building and managing relations with prospects and key company accounts. Proven track record of cultivating lasting rapports with decision- makers and high-value clients, presenting solutions, and securing profitable deals.
• Demonstrated customer-oriented workflow performance, identified business needs and requirements, and expedited quality of the providing service.
• Grew loyal customer base within a designed strategy while strengthening the company’s position and market share within the territory.
Product Management Account Management Communication Teamwork Strategic Business Planning Business Analysis & Relations Forecasting Reporting Business Administration Sales and Marketing Negotiation Problem Solving Critical and Analytical Thinking Customer Service Collaboration Multitasking Time and Task Management Process Improvement Leadership Organization Authorized to work in the US for any employer
Work Experience
Engineer
Tesla
January 2014 to Present
• Benchmarking of competitor vehicles and consolidate data in order to define a robust and appropriately competitive
• Take ownership of Craftsmanship attribute deliverables for defined vehicle systems or areas
• Benchmarking of competitor vehicles and consolidate data in order to define a robust and appropriately competitive
• Creation and development of gap and flush control documents and ownership of target to process delivery alignment
• Support and represent the Craftsmanship attribute at all relevant meetings with the product design and development activities
Account Executive
SOLOMON GROUP
January 2012 to December 2014
• Prioritized competing needs in a fast-paced changing environment while complying multiple projects with budgets and scheduling for assigned events.
• Facilitated event scope, goals, and deliverables by defining production tasks and resource requirements as well as managing production resource allocation and B2B.
• Acted as a liaison between the Client Producer and Solomon Group departments as well as a team of freelance support.
• Maximized the efficiency of assigned production team through leadership, organizational and motivational skills.
• Ensured outside suppliers of custom services, (i.e. contractors, custom equipment suppliers, etc,) are managed and open line of communication timely updated.
• Managed project budget in dynamics, and maintained accounting consistency through purchase orders, invoices, and payments.
• Implemented and manages project changes and interventions to achieve project outputs by providing direction and support to the production team.
• Ensured all items needed for successful project completion are procured and quality controlled. Communications Flight Director
AIR FRANCE & KLM
January 2009 to December 2013
• Designed and orchestrated the communication strategy and created and executed effective and brand- aligned communication concepts, campaigns, events and content towards a group that significantly contributed to commercial targets of Air France.
• Ensured consistency and maximum ROI in planning and execution by engaging in the sales development plans and strategies.
• Created and executed effective and brand-aligned communication concepts, campaigns, events and content towards a target group.
• Coached direct reports in their personal development and arranges training for the team when needed.
• Managed a team 4 members as well as internal stakeholders. Education
Doctor in Law
THE DICKINSON SCHOOL OF LAW
2009
Bachelor of Science in Aerospace Engineering
THE PENNSYLVANIA STATE UNIVERSITY
2002
Skills
• Product Management
• Business Analysis
• Process Improvement
• Legal Research
• Forecasting
• Product Development
Military Service
Branch: United States Army
Service Country: United States
Rank: Captain
August 2002 to May 2006
Certifications and Licenses
Fundamentals of Engineering
Professional Engineer
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