Ronald Serafini

**** ****** **

McKees Rocks, PA 15136

412-***-****

Objective

To obtain a challenging leadership position, applying creative problem solving, and Management skills with a growing company.

Work Experience

Lockbox Processor

PNC Bank

July 2019 to October 2019

•Processed and reconciled transactions

•Ensure appropriate materials and documents are available to complete transaction

•Ability to align customer needs and satisfaction in creating customized customer solution

•Managing all risks associated with activities to ensure compliance with Enterprise Risk Management Framework

Store Manager

Nethervoid Games

June 2016 to April 2019

•Planned marketing and promotional strategies for all product.

•Spotted emerging purchasing trends and devised changes in product placement and promotions to capture new sales opportunities.

•Quick response to resolve customer issues or complaints.

•Focus on Customer Service to build customer loyalty and repeat business.

Customer Service Manager

K-Mart

October 2014 to May 2016

•Led recruiting, selecting and training new employees.

•Developed and implemented security protocol for Jewelry Department.

•Unloading truck and stocking shelves

Sales Associate

Sears

September 2013 to October 2014

•Assisted Customers with questions about products.

•Unloading truck and stocking shelves.

•Upsell additional warranty and/or products.

Customer Service Manager

Walmart

April 2012 to August 2013

•Led training of new associates for Cashier, Front End duties.

•Balanced appropriate cash levels to proceed with daily store business.

•Responsible for interviewing and hiring front-end associates.

•Led, trained and motivated front-end staff.

•Driving operational, visual and customer service standards in the store.

Hibachi Chef

Miyako

April 2010 to April 2012

•Responsible for engaging, entertaining, interacting and providing a unique dining experience to guests.

•Cooking and preparing hot meals on hibachi tables directly in front of customers.

•Ensure correct food portions are being cooked, and maintain the kitchen areas and hibachi tables.

•Clean and sanitize.

•Prepare and set up food for cooking and side orders.

Customer Service Representative

Comcast

August 2008 to April 2010

•Attracts potential customers by answering product and service questions.

•Suggesting information about other products and services.

•Maintain customer records by updating account information.

•Resolves product or service problems by clarifying the customer's complaint.

•Determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

•Maintain financial accounts by processing customer adjustments.

•Recommends potential products or services to management by collecting customer information and analyzing customer needs.

•Prepare product and service reports by collecting and analyzing customer information.

Education

General Studies

Carrick High School

Contact this candidate