Customer Service General Manager

Ivory Gilyard

General Manager

734-***-**** Professional Summary

**********@*****.***

Ypsilanti, MI 48197

General Managerwith over 2 years of

management experienceand over 10 years of

customer service. Recognized consistently for

performance excellence and contributions to

success within the organization.

Strengths in customer service, critical

thinking, managing others. Skilled in

working under pressure, balancing

workloads and adapting to new

situations and challenges to best

enhance the organization.

SKILLS

EDUCATION

Completed BS Psychology – Eastern

Michigan University

Ypsilanti, MI 2014

ACCOMPLISHMENTS

Dean’s List – Every year in college

National Collegiate Honor Society

Multiple Top Sales awards

EXPERIENCE

General Manager The Thrivery - Ann Arbor, MI 2022-current Responsible for maintaining and increasing sales for2 stores with 15 employeeswhile keeping up with industry cleanliness standards and decreasing food and inventory budgets. x Build schedules for all employees to maintain proper coverage of both locations x Collaborated closely withOperations Manager and Owners to drive strategy through the development and implementation of new processes, products and marketing. x Maintain energy and enthusiasm in a fast-paced environment. Retail Sales Representative Verizon Wireless – Canton, MI 2022 Responsible for providing excellent customer service while helping customers find solutions that will fit their needs and keeping KPI results in line. x Troubleshoot issues for clients while being empathetic to their issue and needs x Collaborate with other team members to drivesales. x Build rapport with clients

Processing Manager Sticky Ypsi - Ypsilanti, MI 2021-2022 Responsible for implementing and training new processeswhile securing inventory, processing and organizing large amounts of inventory while keeping staff engaged and motivated to fully stock the store each night.

x Promotedefficiency, coordinating strains, completing down stockingand ordering forms.

x Maintained detailed records of all projects completedand what inventory was processed to the floor.

x Changed product on floor and helped to organize the layout of products I G

Critical Thinking

Excellent

Teamwork and Collaboration

Excellent

Cultural Awareness

Excellent

Customer Service and Problem Solving

Excellent

General Technology Skills

Excellent

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