Sharat Kosuri Senior QA

+*(***) - ***- ****

adyb4a@r.postjobfree.com

PERSONAL STATEMENT

Having nearly 10 years of hand on with Quality Assurance and over all 20 years of IT experience, passionate, energetic and dedicated to give more than 100% commitment to all tasks assigned to me. Positive attitude, Integrity, an ethically correct approach to work and well-developed communication skills is what I bring to the table. I enjoy working in a team environment and work well under pressure.

CAREER HIGHLIGHTS

As QA:

Solid experience in developing test strategy, comprising Test Plan, Test Scenarios, Test Scripts, Testing Methodology and Test Reports.

Design QA Traceability Matrix to ensure full understanding of Client requirements by the Development, UX-UI, Marketing and Agile teams.

Conduct customer research and gather data for product enhancements and Market requirements.

Communication & Business Analysis -

Collaborating with multiple stakeholder teams to understand their business requirements and technology needs through sessions, interviews, questionnaires, and on-site workshops.

Translating user requirements into Business use cases, Flow Charts, Roadmaps, Epics, User stories, Epics, etc.

Conduct daily calls, Agile ceremonies, Demos and presentations for different teams.

SDLC: Agile with SCRUM/Sprints, Iterative, Waterfall

Test Planning: Scoping, estimates, strategy, plans, presentation, coordination.

Risk Management: Identify Risks and plan best case approach for risk mitigation.

Implementer/Mentor of QA process, techniques, standard in non-structured business cultures.

Test Case Management: managing test cases with/without requirement meetings.

Defect Management: Tracking, reporting and defect triage/management meetings.

Test Execution: Webapps, SOAP/RESTful API’S databases, network, security, data center, hardware and infrastructure.

Release Management: plan, develop, coordinate and lead software release activities with application and support teams.

Mobile Applications: Native, web and hybrid applications.

SKILL HIGHLIGHTS

Quality Assurance Leadership.

Quality Process Design, and Best Practices.

Leading Manual and Automation Teams.

Leading Test Teams.

Test/Automation Governance, TCOE, ACOE Implementation.

Program and Project Management.

Budgeting, Scheduling and Resource Allocation.

QA Process Improvement Initiatives.

Integration, Functional, Regression, Finance, Network/Security Testing.

Performance Testing.

UAT, Production Verification.

Data Center Migration testing.

Mobile, Cloud based application.

SKILLS

Linux, Unix, Windows, Mac, Atlassian, Confluence & JIRA Software Administrator, Mercury QC

/Quick Test Professional 9.1, 9.5 and 10, SoapUI, HP Quality Centre 9.2, IBM-STERLING-OMS, ATG 9 – 10.2, MANHATTAN- WMS, LINK CHECKER, Selenium (Intermediate level), BLAZEMASTER/ RUNSCOPE, POS, EMAILONACID, X-STORE, OMS - SOM, J METER, FIREBUG, COOKIE MANAGER, BROSWER STACK,MMS, VERTEX, SCENE 7, CYBERSOURCE

, MICROSOFT DYNAMICS AX, WORKDAY, ORACLE DB, MS SQL Server, HTML, DHTML,

XML, HP Load Runner, Quality Center, Test Rail, TRUEVIEW, TARGET PROCCESS, ENDECA, CMS-PN Tool, SharePoint, Oracle PL/SQL, Mobile Testing, AWS, AEM, SailPoint, POSTMAN

CORE ACCOMPLISHMENTS

Developed innovative testing strategies and streamlined process with development activities to reduce test redundancy & risk leading to 45% efficacy gain across multiple projects.

Experience in setting up frameworks for integration and regression testing activities.

Defined best practices, test strategies and methodologies for Functional, Regression and Automation tests.

Successfully managed diverse range of projects from conception through implementation.

Enhances and standardized software defect life cycle management processes that helped to reduce downtime from bug detection to resolution with an estimated gain in time of 3 weeks/project.

Collaborated and established periodic requirement reviews by stakeholders to ensure requirements were well defined that lead to delivery of flawless applications in production.

PROFESSIONAL EXPERIENCE

Tapestry Inc - NYC, New York USA

Senior QA Lead, Oct 2021 – Current.

Projects:

1.TORO 2.3

Tapestry INC. encompasses 3 brands viz., Coach, Kate Spade and Stuart Weitzman. This project was to migrate the Tapestry E-Commerce websites from Legacy (SFCC) systems to Moovweb platform.

Key Responsibilities:

Manage a team of QAs to ensure accurate and in-time delivery of the sprint goals

Test high risk and complex JIRA stories and create relevant documents knowledgebase articles around testing procedure, for internal reference within QA team.

Mentor and Guide QAs on new Requirements and the test approach to go with

Provide KTs to QAs on relevant tools and validation benchmarks during testing

Work with product owners, business stake holders, solution architects during grooming session to provide estimates on stories for subsequent sprints

Review the defects and stories in-scope for the current sprint are being delivered for QA efforts on time.

Review defects logged by QAs to ensure the steps to replicate the issue and testing proof and artifacts are being captured on the ticket in entirety.

Represent QA in daily scrum, Scrum-Of-Scrums calls and provide updates on the progress, seek clarifications on blockers & raise red flags around risks identified.

Send out daily status report to leadership team around QA efforts and progress made.

Ensure robust test coverage around regression and sanity testing efforts.

Delegate tasks to the off-shore QA team and provide support around critical decision making and risk mitigation.

Call out impediments / blockers that could impact any given release. Re-test the fixes on the same and provide sign-off.

Supporting UAT efforts and production defects with due urgency.

Lululemon Athletica Inc - Vancouver, Canada Senior QA, June 2017 – September 2021

Founded in 1998, lululemon's first real store opened in the beach area of Vancouver BC called Kitsilano, in November of 2000. The idea was to have the store be a community hub where people could learn and discuss the physical aspects of healthy living from yoga and diet to running and cycling as well as the mental aspects of living a powerful life of possibilities.

Projects:

1.HRIS / Workday Integration (Jun 2017 – July 2017)

2.Store Reporting Dashboard (Aug 2017 - Sep 2017)

3.Identity Access Management (Oct 2017 – Nov 2017)

4.SUMMIT (Dec 2017 – Sep 2018)

5.IRON MAN Cross Border Solutions Manhattan-WMS (Oct 2018 – April 2019)

6.Integration Point (Oct 2018 – April 2019)

7.Loyalty/Membership (May 2019 – July 2019)

8.Events and Classes (Aug 2019 – March 2020)

9.Membership 2020 (April 2020 – Oct 2020)

10.OSB TO Kafka Nov (2020 – Sep 2021)

Key Responsibilities:

Build, manage, mentor and inspire the high-performance QA team.

Developed QA budgets, hired, facilitated training and supervised QA Engineers.

Played key role in the establishment of Automation and Functional testing areas, created test strategies, Test Plans, Dashboards etc.

Designed and developed robust and QA strategies.

Provide daily, program status report to the executive management with appropriate around

KPI’s/metrics.

Execute test plans and create test reports to describe program evaluation, testing, and correction.

Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.

Delegating test execution task to the testing team.

Spearhead all quality assurance efforts, including the development and implementation of quality assurance program.

Defined QA policies, quality improvements processes, best practices. Held Overall responsibility to plan, develop, coordinate and lead software release activities with application and support teams.

Mentoring new Team members and knowledge management activities.

Onsite-Offshore coordination.

Risks and mitigation plans.

Saje Natural Wellness, Vancouver, BC

Senior QA – ERP – Data Migration, Feb 2017 – April 2017

Founded in 1992 by Jean-Pierre LeBlanc and Kate Ross LeBlanc, a passionate husband and wife team, Saje began introducing people to the healing power of 100% natural, plant-derived alternatives to pharmaceutical medicine.

Key Responsibilities

Driving Quality around various aspects of data migration from legacy Compass DB to Microsoft Dynamix AX

Designing Test plan / Test Strategy for the overall project

Collating inputs from business leads from Finance and Supply Chain Management verticals, to design the test scenarios for UAT, System Testing, configuration testing and integration testing phases

Ensuring security roles are mapped as expected, to the respective resources within the organization

Formulating test scenarios to ensure test coverage from regression testing and integration testing stand points.

Delegation of tasks to SMEs to validate the migrated data for accuracy, in lower environments

Understanding the in-scope reports to design test coverage for the same

Ownership of UAT readiness tasks (Training, Test Case Suite prep)

Ensuring accuracy of data extracted from Compass DB by doing ad-hoc validations of the migrated data.

Reporting the progress on the work packages owned on a weekly basis.

Bug tracking in JIRA.

Lululemon Athletica Inc - Vancouver, BC Senior QA– eCommerce, Oct 2009 – Oct 2016

Founded in 1998, lululemon's first real store opened in the beach area of Vancouver BC called Kitsilano, in November of 2000. The idea was to have the store be a community hub where people could learn and discuss the physical aspects of healthy living from yoga and diet to running and cycling as well as the mental aspects of living a powerful life of possibilities.

Projects:

1.North America Port project

2.Global Site Redesign

3.Order Management System Integration

4.WMS Integration

5.OMNI Channel

Key Responsibilities

People management / Resource Planning.

Creation of test plans, strategies, test coverage, test case/script documents

Coordinating of test script creation, reviews, execution and sign off. Coordination of software releases & calling out any potential risks / dependencies between different projects / timelines

Staff mentoring during testing phases.

Reporting, daily/weekly/monthly to key stake holders such as Project/Test Manager’s, Business Sponsor’s etc.

Management of software defects/issues.

Coordinating Finance testing. Involved in performing test planning activities. Performed manual testing and reviewed the test effectiveness. Worked closely with Business analysts and developers to solve the issues.

Performed Smoke, UI, Functional, Regression testing and Exploratory Testing. Study and Analysis of Test requirement specifications.

Analyzing Test Scenarios and Developing Test Cases for manual and automated testing. Co- ordination of Test activities between different pricing vendors.

Updating Test Results in Quality Center for automated testing, Re- Scripting the Manual Test Scripts, verifying web-based applications. Utilized Quality Center to maintain defect repository, test cases, test plan and requirements.

Involved in Iteration Planning meetings and made estimations for the respective user stories.

Involved in daily stand up, weekly QA meetings and Scrums.

Coordinating UAT training / testing, reviewing UAT test cases/scripts prepared by the business testers and obtaining UAT sign-off from business users.

Coordinating and ensuring a seamless handshake between on-site and off-shore QA teams

Coordinating QA efforts during production deployments

KPIT- CUMMINS GLOBAL BUSINESS SOLUTIONS - Pune, India

Service Delivery Manager, Dec 2008 – Aug 2009

KPIT is a global technology company that specializes in providing IT Consulting and Product Engineering solutions and services to key focus industries - Automotive and Transportation, Consumer and Industrial Goods, Energy and Resources, High Tech, Life Sciences, and Utilities.

Key Responsibilities

Managing a team of 45-50 support engineers and motivated them to achieve the team metrics

Showcasing the performance parameters both at a team level & individual level, to the management and the clients

Team mentoring TNI & training

Analyzing performance results and implement improvement plans to achieve SLAs

Planning for upcoming organizational needs and implement strategies in a proactive manner.

Client Escalations Management

Significant Achievements

UAT Champion – CRM to CRM data Migration-Clarify to ITS Dec 2008 – Feb 2009

UAT Champion –CRM to CRM data migration-ITS to ORION Jun 2009 – Aug 2009

SUMTOTAL SYSTEMS INC - Hyderabad, India Service Delivery Manager, Jul 2007 - Jul 2008

SumTotal Systems is the only HR software provider to deliver Talent Expansion solutions that help organizations discover hidden potential within their workforce.

Key Responsibilities:

Managing a team of 30 Technical Support Engineers, involved in providing Technical assistance to SumTotal Customers, on the core product LMS across US, ASIAPAC & EMEA

Preparing SOPs/SOWs for various customizations/ Fixes to the existing design of the product

Weekly conference calls with Senior Management/ cross functional Teams for identifying various project deliverables like resources /effort estimates/ timelines etc.

Ensuring contractual SLAs are met for customers and that operations are not affected due to resource issues (absenteeism, infrastructure hurdles, and network outages).

Single Point of Contact for all Management Escalations.

Collaborating with design / testing / professional services / hosting teams to drive customer issues to resolution

Significant Achievements:

25% reduction in the trouble tickets logged by clients, by driving adherence to ITIL guidelines and by plugging identified process gaps.

DELL INTERNATIONAL SERVICES - Hyderabad, India

Team Manager, Jul 2003 - May 2007

Dell International Services manufactures and provides computer technology solutions worldwide.

Key Responsibilities

Manage a Team of 12-14 Computer professionals, involved in providing Technical / Customer care assistance to Dell Customers

Spotting areas of opportunity and initiating Process changes towards better Customer experience

Monitoring the team & agent’s performance and ensuring a consistent in the deliverables.

Analyzing cost impact of overall yield metrics

Conducting Performance reviews & Preparing individual development plans for the agent

Significant Achievements

EBT to Dell OSP, Manila (Philippines) –Site ramp-up Apr 2006 - Sep 2006

Reduced service calls on HDDs brought about $45000 saving Dec 2006 – Mar 2007

SOFTWARE SOLUTIONS INTEGRATED Pvt. Ltd. - Hyderabad, India Software Engineer, Jan 1999 – Jul 2003

SSI is a market-leading learning outsourcing company that provides managed software training services.

Key Responsibilities

Actively involved in Software development using PL/SQL on the backend and Visual Basic on the Front End for the internal Student Management System Software

UI testing, Tuning the SQL queries to improve the data retrieval, insertion, manipulation, deletion times at the database level

Auditing lab exercises and course material for Oracle, VB & Oracle DBA, training and DBA activities.

Evaluated requirements and initial mock-ups; made technology recommendations that supported optimal construction, maintenance and performance.

EDUCATION

Bachelors of Electronics Gulbarga University, India

CERTIFICATIONS

ISTQB - Foundation Level, successfully completed

ITIL - Foundation Level version 3.0, successfully completed

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