Customer Service Front Desk
Resume:
Deborah Boden
Receptionist/ Front Desk
El Paso, TX 79925
*******@*****.***
I am a team and guest/client oriented employee with fourteen years in the customer service, office and receptionist industries. I am dedicated to making a experience one to remember, which will make them want to return, all while successfully growing revenue and profitability.
• Dependable
• Friendly
• Enthusiastic
• Punctual
• Positive
• Flexible
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor/Night Auditor
Marriott El Paso - El Paso, TX
January 2019 to Present
• Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested.
• Received and processed cash, credit and check payments.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
• Offered exceptional customer service to differentiate and promote the company brand.
• Balanced the needs of multiple customers simultaneously with a great attitude in a fast-paced environment
Receptionist/Office Assistant
Eastwood Animal Clinic - El Paso, TX
March 2012 to January 2019
• Pleasantly welcomed pet parents to the office, signed in patients, answered multi-lined phone, took any kind of necessary payment.
• Set up appointments for checkups, veterinary consultations, and surgical visits.
• Reviewed and filed medical records from daily appointments, entering all the important data into the system.
• Managed medical supply inventory, insurance records, patient charts and company files. Updating all patients charts and information on a daily basis.
• Assisted veterinarians with medical procedures when needed. Corporate Trainer/Server/Bartender
Chilis Bar and Grill - El Paso, TX
August 1999 to November 2014
• My duties while working at Chilis included greeting all guests, answering a multi-line telephone, accurately placing orders for guests, helped other team members, and provided fast,friendly, knowledgeable service to everyone.
• I also operated the cash register, computer, pos systems, credit card machines, placed liquor orders, received deliveries, recorded and rotated inventory, stocked and made bar schedule.
• Training new employees in the Chili-head way of life.
• I also always maintained a positive working relationship with fellow team members and management. Education
Diploma in Basic
Burges High School - El Paso, TX
August 1996 to May 2000
Skills
• Customer Service
• Front Desk
• Bartending
• POS
• Medical Office Experience
• Medical Records
• Serving Experience
• Guest Services
• Cash Handling
• Medical Billing
• Night Audit
• Hotel Experience
• Hospitality Experience
• Microsoft Office
• Supervising Experience
• Accounting
• Hospitality
• Auditing
• Hospital experience
• Recruiting
• Data Entry
• Microsoft Excel
Additional Information
• Motivated and continually striving to meet goals
• Punctual and dependable
• Excellent communication skills
• Ability to manage multiple tasks
• Works well as part of a team
• Maintains a high level of energy
• Displays pride, self-confidence, and a positive attitude
• Strong work ethic and sense of personal responsibility
• Over fifteen years of customer service experience
Contact this candidate