Customer Service Health Insurance
Resume:
Rose Hammond
Appleton, WI *****
********@*****.***
Extensive background in medical field to include surgical technician. Experienced Nursing Assistant with 25 years of direct resident care. Director of 29 bed dementia unit with Manor Care. In this position I functioned as unit Social Worker, admissions and marketing coordinator. Bachelor degree in Human Services, Masters degree in Guidance and Counseling. Certification in Nursing Home Administration.
Extensive background in sales to include face to face, and phone sales. Phone sales focused on medical equipment and supplies. Experienced in Medicare Advantage sales. Authorized to work in the US for any employer
Work Experience
Caregiver
Primrose Retirement Communities - Appleton, WI
November 2022 to Present
Responsibilities include medication administration, provide residents with ADL's, assist residents with meals, resident redirection.
Resident Assistant
Frontida Assisted Living Inc. - Kimberly, WI
March 2022 to October 2022
Assist residents with ADL's, meal preparation and serving meals, redirection. Customer Service/Cashier
Tractor Supply Company - Appleton, WI
February 2021 to March 2022
Assist customers with questions and finding items within the store. Cashier, assist with returns, layaway and receive payment for items.
Health Insurance Agent
Concentrix - Appleton, WI
August 2019 to December 2019
Licensed accident and health insurance sales. Assist consumers with choosing Medicare Advantage plans to enhance their Medicare/Medicaid.
Resident Assistant
Brookdale Senior Living - Appleton, WI
April 2014 to August 2019
Assist residents with activities of daily living, distribution of medication, assist with meals, resident assessment and nursing updates.
Education
Certification in Nursing Home Administration
U.W.- Madison - Madison, WI
January 2001 to August 2001
Master's in Guidance and Counseling
U.W-Oshkosh
December 1987
Bachelor's in Human Services
U.W.-Oshkosh - Oshkosh, WI
December 1985
Skills
• Medical Terminology (10+ years)
• Medical equipment sales (4 years)
• Counseling (10+ years)
• K-12 Counseling (6 years)
• Microsoft (10+ years)
• Customer Service (7 years)
• Health Insurance
• Individual / Group Counseling
• Addiction Counseling (2 years)
• Insurance Sales (2 years)
• Child & Family Counseling (9 years)
• Behavioral Health (6 years)
• Crisis Intervention (7 years)
• Group Therapy (2 years)
• Intake Experience (6 years)
• Medication Administration (3 years)
• Mental Health Counseling (6 years)
• Cognitive Behavioral Therapy
• Hospital Experience (3 years)
• Behavioral Therapy (6 years)
• Curriculum Development (3 years)
• PTSD Care
• Program Development
• Administrative Experience
• Meeting Facilitation
• English
• Management
• Case Management
• Presentation Skills
• Schedule management
• Home care
• Management
• Conflict management
• Intake
• Leadership
• Care plans
• Resident's rights
• Supervising experience
• Teaching
• Program Management
• Data collection
• Microsoft Publisher
• Crisis Management
• Delivery driver experience (1 year)
• Social Work
• Child Protective Services
• Dementia Care
• Time management
• Organizational skills
Military Service
Branch: US-ARMY
Service Country: United States
Rank: PVT
June 1973 to December 1975
Medic
Certifications and Licenses
Accident and health insurance
August 2019 to August 2021
Accident and health insurance.
CPR Certification
First Aid Certification
CNA
Medication Administration
September 2013 to Present
Administer medications and insulin to residents.
Assessments
Electronic Medical Records Knowledge — Highly Proficient May 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Nursing Aide Skills — Expert
May 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Expert
Sales: Influence & Negotiation — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal Communication — Expert
December 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate