Customer Service Less Than
Resume:
Penni Katzmann
Veterinarian Assistant or Reception position
Burbank, CA 91505
***********@***.***
Graduated Ashworth College receiving a Veterinarian Assistant certificate. Looking for employment either as a Veterinarian assistant or CSR Authorized to work in the US for any employer
Work Experience
Externship Veterinary Technician Assistant
Banfield Pet Hospital
June 2021 to November 2021
Externship:
Assisting with Monitoring Anesthesia, animal restraint, cleaning / sterilize instruments using ultra sonic and autoclave.
Cleaning of and disinfecting kennels, learning to place intravenous catheters, administer subcutaneous and intramuscular injections, Jugular Venipuncture. Folding and wrapping and autoclave of surgical packs and gowns.
Taking TPR of all incoming patients, administering vaccines, filing prescriptions. Running labs, under the microscope, fecals, urinalysis strips plus wet and dry mount, platelet count smears, wisdom panel swipes, and ear swabs.4DX snap giardia and parvovirus.
Veterinary Assistant/Receptionist
Bastet Cat Hospital - Burbank, CA
August 2019 to July 2020
Full time receptionist / Vet Asst. phones, orders, invoicing, Antech & Avimark knowledge. Asst in surgery, monitoring anesthesia, pack & autoclave of instruments and and more. Cleaning of kennels, having keys and in charge of opening and closing. Learning it all, from front to back.
• Although I enjoy my job here, I have been laid off due to COVID19 and not enough work. Office Manager
Akers Printing - North Hollywood, CA
January 1983 to August 2018
Greeting clients, answering phones, ordering office and warehouse supplies, payroll, invoicing. Schedule appointments for sales manager.Shipping/receiving, pallet wrapping, stocking, part-time one color Heidelberg press operator. Typesetting, collating, and pretty much anything that needed to be done. Education
Veterinarian Assistant
Ashworth - Norcross, GA
August 2021 to September 2021
High school or equivalent
North Hollywood Senior High School - North Hollywood, CA June 1974 to June 1977
High school diploma
Skills
• Scheduling (10+ years)
• Accounts Payable (10+ years)
• Billing (10+ years)
• Payroll (10+ years)
• Quickbooks (10+ years)
• Office Management (10+ years)
• Receptionist (10+ years)
• Accounts Receivable (10+ years)
• Accounting
• Veterinary Experience (1 year)
• Front Desk (10+ years)
• Veterinary Assistant (1 year)
• Animal Restraint (Less than 1 year)
• Veterinary Technician Experience (1 year)
• Animal Care (10+ years)
• Kennel Experience (Less than 1 year)
• Customer Service (10+ years)
• Animal Handling (1 year)
• Computer Skills (10+ years)
• Hospital Experience (1 year)
• Sales (10+ years)
• Laboratory Experience (Less than 1 year)
• Computer Literacy (10+ years)
• Office Administration (10+ years)
• Pet Care (10+ years)
• Venipuncture (Less than 1 year)
• Experience Administering Injections (Less than 1 year)
• Cash handling (10+ years)
• Clerical Experience (10+ years)
• Time management
• Vital Signs
• Typing
Certifications and Licenses
Fear Free Certified® Professional
March 2019 to March 2022
their mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them.To help calm them during vet visits and other stressful situations. Veterinary Assistant
September 2021 to Present
Veterinary Assistant
September 2021 to Present
Diploma
Assessments
Customer Focus & Orientation — Familiar
June 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Personality: Hard-Working — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Organizational Skills — Proficient
July 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Filing & Organization — Highly Proficient
July 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Veterinary Receptionist Skills — Proficient
June 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Completed
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Completed
Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Veterinary technician — Proficient
August 2020
Providing medical care to animals in a veterinary setting Full results: Proficient
Following directions — Proficient
August 2020
Following multi-step instructions.
Full results: Proficient
Customer service — Proficient
August 2020
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Completed
February 2021
Level of motivation and discipline applied toward work Full results: Completed
Veterinary technician — Proficient
August 2020
Providing medical care to animals in a veterinary setting Full results: Proficient
Patient-focused care — Proficient
September 2021
Responding to patient concerns with sensitivity
Full results: Proficient
Medical terminology — Proficient
April 2021
Understanding and using medical terminology
Full results: Proficient
Retail customer service — Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Proficient
Customer service — Familiar
November 2021
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Familiar
December 2021
Understanding and using medical terminology
Full results: Familiar
Administrative assistant/receptionist — Familiar
November 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Fear Free
2017 to Present
their mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them.To help calm them during vet visits and other stressful situations. Penn Foster Vet Tech
January 2017 to Present
Canine Epilepsy
October 2017 to Present
PFC Biology
August 2018 to Present
Contact this candidate