Customer Service Data Entry

EF

ERINN FITZMAURICE

**************@*******.*** 757-***-**** Windsor, VA 23487

Competent Transcriptionist polished in transcribing required messages, reviewing and editing drafts and proofreading documents. Organized and hardworking individual with in-depth knowledge of insurance verification procedures and medical terminology paired with outstanding computer skills. Committed to completing accurate work within time constraints.

MS Office Proficiency

Inbound and Outbound Calling

Customer Support

Data Entry

Customer Data Confidentiality

60 wpm Typing Speed

Upbeat and Positive Personality

Multitasking and Prioritization

Amazon Seattle, WA

CSA

05/2017 - 10/2020

Consulted with customers regarding needs and addressed concerns. Improved customer service wait times to mitigate complaints. Maintained customer privacy and protected company operations by keeping information private and confidential.

Developed and organized electronic files to maintain customer service- related documents.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Riverside Regional Medical Center

Newport News, VA

LPN

06/2012 - 01/2016

Answered patient and family questions to educate on optimal treatment procedures.

Prepared patients for examinations, tests or treatments and explained procedures.

Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.

Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives. Documented patient medical histories, current symptoms and vitals. Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

United States Navy, USN Norfolk, VA

Operations Specialist

06/2002 - 03/2003

Summary

Skills

Experience

Education and Training

Saint Leo University Saint Leo, FL

Associate of Business Administration in Business Administration 10/2022

Medical Careers Institute Newport News, VA

LPN in Nursing

06/2012

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