Administrative Assistant Customer Service

Customer Service / World Direct Link - Minneapolis, MN 03/2023 - Present

• Executed customer transactions through money wiring services

• Created customer portfolio following State guidelines and company procedures

• Process and respond to customer requests received via email or phone

• Received, released, and processed wire transfers thru corresponding international banks

• Research and resolved wire validation errors

Warehouse Associate / Amazon - Woodbury, MN 02/2023 - Present

• Ensure that all orders get to the shipping department in timely manner

• Problem-solve issues that might arise from missing items, excess items, or weight issues by utilizing company gadgets

• Package customer orders in appropriate shipping box with current packaging materials

• Operate industrial equipment’s in a safe and efficient manner

Administrative Assistant / Ajman Insurance - Minneapolis, MN 06/2021- 02/2023

• Provided secretarial and office management support while building cooperative working relationships

• Developed administrative processes to achieve organizational objectives and improve office efficiency.

• Composed, edited and typed complex memos and reports with job-related software.

• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

• Maintained accurate department and customer records.

Personal Care Attendant / Central Help - Minneapolis, MN 10/2021 - 12/2022

• Assisted with transportation needs of patients

• Observed and reported patient’s status with attending physicians

• Maintained a clean and safe environment for patients via observations and safety protocol measures.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Maintained updated knowledge through continuing education and advanced training.

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