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Customer Service Less Than

Location:
Charleston, SC
Posted:
July 16, 2023

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Resume:

Lamontia Chapman

Charleston, SC *****

adyb2z@r.postjobfree.com

+1-843-***-****

Work Experience

CNA/Caregiver

Indigo memory care assistant living - Charleston, SC September 2021 to Present

• Assisting 12 to 13 residents alone with ADL’s

• Worked in a nursing facility

• Aided in lifting residents when necessary

• Recorded resident care

• Made beds

• Handled minor wound care

• Checked vital signs

PSC

Musc - Charleston, SC

January 2021 to September 2021

Assist patients with needs such as, bathing, feeding, help to the restroom. Charting patient behavior, notifying nurse when you saw a change in patient behavior Med Tech

Merrill Gardens - Mount Pleasant, MI

November 2018 to December 2020

Goes through the patient's daily checklist.

• Prepares all medications

• Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care.

• Provides companionship.

• Monitoring the progression of the patient.

• Proficient in basic skills of patient care.

• Ability to work under pressure.

• Good communicating skills.

• Build a relaxing environment for resident and family members.

• Determination and Persistence.

• Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning.

• Respiratory assistance.

• Transfers and ambulation.

• Turning and position of the client(s)

• Worked in a nursing facility

• Took care of approximately 4 elderly and disabled patients daily

• Provided patients/residents with care and companionship

• Delivered medication to clients and patients

• Served meals

• Aided clients and patients with personal hygiene

• Assisted clients and patients with activities of daily living

• Aided in lifting clients and patients when necessary

• Cleaned and sanitized rooms

• Changed bed linens

Call Center Representative

Target

January 2014 to October 2016

• in charge of answering customer calls

• listening to their concerns and solving problems

• Following call center “scripts” when handling different topics

• Managing large amounts of inbound and outbound calls in a timely manner Education

High school diploma in Diploma

Penn foster

May 2016 to July 2016

Skills

• Cash handling

• Cashier

• Customer service

• Stocking

• Receptionist

• Typing

• Powerpoint

• Inventory

• Team building

• Office administration

• Home Health

• Microsoft Word

• Microsoft Powerpoint

• Experience with Children

• Retail Sales

• Inventory Control

• Hospitality Experience

• Computer Skills

• Certified Nursing Assistant

• Computer Literacy

• Vital Signs Experience

• Family practice

• CNA

• HHA

• Microsoft Office

• Basic Math

• Catheter Care

• Meal Preparation

• Nursing

• Senior Care

• Caregiving

• Laboratory Experience

• Infection Control Training

• Warehouse Experience (Less than 1 year)

• Hospital Experience

• Dementia Care

• Epic

• Patient Care

• Sales (3 years)

• Retail (3 years)

• Customer support (3 years)

• Analysis skills

• Patient monitoring

• Inside sales

• Documentation review

• Memory Care

• Medication Administration

Certifications and Licenses

Certified Nursing Assistant (CNA)

CPR Certification

BLS Certification

Assessments

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Receptionist — Familiar

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Skills

CNA (1 year), Home Care (5 years), Personal Care (5 years), Typing (1 year), Receptionist (Less than 1 year), Team Building (1 year), Inventory (Less than 1 year), Powerpoint (2 years), Customer Service

(3 years), Vital Signs (Less than 1 year), Cashier (Less than 1 year), Cash Handling (Less than 1 year), Hospitality (Less than 1 year), Basic Computer Skills (2 years), Office Administration (Less than 1 year),

Caregiving, Stocking (1 year), Medical information (1 year)



Contact this candidate